Job Openings Billing Specialist

About the job Billing Specialist

Essential Duties and Responsibilities:
● Establish accurate billing rules for users
● Process daily credit card billing runs for all users (platform contains 10k paid users)
● Prepare and process monthly invoices, including creation, reconciliation and sending to clients
● Track and reconcile new subscriptions and cancelations on a daily basis
● Daily , weekly, monthly reporting on new revenue and chum
● Reconcile and follow up on billing failures from users on a daily basis
● Handle ad-hoc user questions and concerns on a timely basis ● Ensure timely follow-up and resolution of internal and external inquiries of billing issues
● Assist in projects, reporting and process improvement initiatives Skills & Qualifications:
● Customer Service focused
● Strong written and verbal communication skills
● Ability to work with a high volume number of requests
● Strong analytical and problem solving skills
● Intermediate level excel (pivot tables, v-lookups, and macros)
● Excellent interpersonal communication skills, both written and verbal, with the ability to interact with a variety of functions
● Ordway Platform – Not required but a plus 

Experience: 
● 2+ years experience in billing 

Working Conditions:
● Graveyard shift
● Duties are performed within an open office environment using office computer equipment.
● Involves regularly sitting in front of and utilizing a computer, and presenting stand-up teaching and/or training sessions.