Job Openings Agent Outreach Specialist

About the job Agent Outreach Specialist

Position Title: Account Manager (Agent Outreach)
Classification: Associate
Salary Grade: 60,000 - 80,000 Peso / month
Reports To: Account Manager, Client
Primary Relationships: Client Team
Date: November 2021
Schedule: USA Business Hours

Background:
This role is responsible for initiating and developing customer relationships with successful Real Estate Agents. On most days, you will work closely with our real-estate agent clients to ensure they are satisfied with our services and are leveraging our marketplace to the fullest potential.

Responsibilities:
● Have a consultative solution approach to ensuring our agent success
● Build trust with our clients with a focus on improving our value over time
● Help agents implement best practices with the product suite
● Ensure voice-of-the-customer is heard through cross-team communications
● Become knowledgeable about the product suite, and learn to effectively demonstrate its value to current and potential new agent users via multichannel communications, including phone, email, and text message
● Become proficient in documenting all interactions with current and potential users and clients
● Execute ongoing and frequent check-ins with clients and prospects to ensure things are moving in a direction of mutual success
● Be open to sharing observations and learnings with the team lead in order to continuously improve our processes
● Remain committed to learning and flexibility as new workflow procedures are implemented
● Participate in activities which foster and encourage the growth of company culture, including weekly 1:1’s with a variety of co-workers
● Take a deep and genuine interest in product feedback and ideas, relaying these ideas to our product team on behalf of our most important customers

Requirements:
● 2+ years in a Customer Success, Relationship Management, Account Management, Sales or similar role
● Proven track record of working in a customer facing role (you genuinely like customers!)
● Experience in real-estate is preferable, but not required (as long as you’ve got an “interest in”, that works for us)
● Basic familiarity with Google-Suite and internet browser functionality is required.
● Any experience with Salesforce, Zendesk or Salesloft softwares is extra impressive.
● Must have a high level of accuracy and attention to detail
● Exceptional communication and interpersonal skills
● Collaborative and easy to work with (we like to have fun!)
● Flexible approach, able to operate effectively with uncertainty and change
● Driven, self-motivated, enthusiastic and with a “can do” approach to work life
● Empathetic, positive attitude with a true desire to help our customers reach their goals
● College graduate preferred / Associate degree is ok