Job Openings Customer Service Representative

About the job Customer Service Representative

Our benefits include:

  • Work directly with an international client

  • Performance evaluation at 6-months

  • 13th month pay

  • HMO (Maxicare) on the first day of employment 

  • Five (5) Service Incentive Leaves upon reaching 6-months of service/employment (convertible to cash)

  • Maternity Leave, Paternity Leave, SOLO Parent Leave, Magna Carta Leave, etc.

  • Education Benefit

  • Retirement Benefit

  • Shuttle Service

  • CO League (Swimming, jiu-jitsu, yoga, billiards, table tennis, prizes, events, training, outreach, etc.)

  • 24-Hour Management & Tech Support

  • Great hands-on support team and fun working environment

Client benefits include:

  • Work from home until the pandemic is over

  • Internet allowance (installation and monthly fees - while working from home)

  • Macbook Air to work on

  • 15 additional service incentive leaves upon reaching 6 months of service/employment (convertible to cash)

What you can expect:

  • Tech start-up (pioneering team)

Position Description:

Position Title: Customer Service Representative

Classification: Associate

Salary Grade: 20,000 Peso / month

Reports To: Account Manager, Client

Primary Relationships: Client Team

Date(s): 2021


At Shadow, we help people help people. That’s why we’re building an app that reunites lost dogs and their families. We’ve already saved over 10,000 lost dogs, but we intend to save many more. That’s where you come in! 

As a Customer Service Representative, you’ll be helping individuals looking for their lost family members and working with our amazing volunteers who want to help. You’ll also provide technical support to app users and maintain internal data systems. With your help, we can bring families back together and make the world a better place - for dogs and people both.

This position will be working from home initially.  We plan to move to an office in the Clark Freeport Zone, Pampanga, when the pandemic is over. 

Top candidates will complete remote paid training, then will perform a paid two-week trial engagement to determine if the position is the correct fit.


  • Must feel comfortable working U.S. business hours

  • Flexibility to work weekends and major US holidays


  • Delivering one-on-one support and advice to people in crisis (individuals have either lost a dog, or are going through the process of looking after a dog and searching for their family)

  • Maintaining 100% accurate records

  • Monitoring all current and past searches

  • Help users troubleshoot if technical difficulties arise

  • Ad hoc organizational, research, and data tasks


  • Extremely caring and empathetic

  • Fast learner of new technology and applications

  • English language fluency with an American accent (this is very important!)

  • Strong oral and written communication skills

  • Excellent organizational skills and attention to detail

  • Comfort with technology, including G Suite & social media

  • Self-starter with ability to keep on task to meet deadlines

  • You must provide your own internet connection and late model smart phone

  • Fast Internet (15 Mbps/download and 3 Mbps/upload high-speed internet minimum)

  • You will be asked to create a 5-10 video recording introducing yourself - our team will talk to you about this when you are contacted.