About the job Client Care Representative
Position Title: Client Care Representative
Work Set Up: Onsite
Schedule: 5:00 PM to 2:00 AM PH Time
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga
Quick Rundown:
We are seeking a dedicated and detail-oriented Client Care Representative to support client care coordination and scheduling operations. This role is responsible for matching caregivers or nurses with clients based on care needs, managing schedules, and maintaining positive relationships with clients and care staff. The ideal candidate is highly organized, communicates effectively, and can manage multiple priorities in a fast-paced environment.
What You’ll Do:
Care Coordination:
Assess client needs to assign appropriate caregivers or nurses
Match caregivers or nurses with clients based on compatibility, skills, and availability
Ensure timely and appropriate caregiver replacements when necessary
Relationship Management:
Develop and maintain positive relationships with clients and caregivers
Review nurse notes for quality assurance
Coordinate with the RN Care Manager regarding client conditions and care needs
Provide updates and feedback to the nursing team regarding client status
Documentation and Scheduling:
Assist with client documentation and accurate data entry
Follow up on physician orders, authorizations, and related documentation
Create and maintain schedules for clients, nurses, and caregivers
Adjust schedules using Alora and ABS systems
Maintain tracking sheets
Attendance Monitoring:
Monitor caregiver and nurse attendance
Address scheduling conflicts and coverage needs
Follow up on clock-in/clock-out discrepancies
Provide basic technical support and user guidance when needed
Communication and Call Handling:
Handle new patient intake calls and enter information into the ABS system
Answer incoming calls professionally and route them appropriately
- Provide accurate information and assistance to callers while maintaining client confidentiality
Client Communication and Support:
Provide updates to clients regarding caregiver or nurse schedules
Address client inquiries, concerns, and service requests
Document changes and maintain accurate client records
Conduct follow-ups to ensure client satisfaction
What We’re Looking For:
Experience in scheduling, coordination, or a similar role, preferably in healthcare or home care
Experience working in a virtual or remote support role is a plus
Proficiency in computer software, scheduling platforms, and administrative tools
Familiarity with healthcare regulations and compliance standards is a plus
Strong organizational skills with high attention to detail
Excellent communication and interpersonal skills
Compassion and empathy when working with clients and caregivers
Strong problem-solving abilities, particularly in complex interpersonal situations
Comfortable handling difficult conversations over the phone
Managing multiple communication channels, including messaging, emails, and other correspondence
Must be willing to work on weekends, holidays and have a flexible schedule
Ability to work independently while managing multiple priorities
Team-oriented with a willingness to contribute ideas and feedback
Why You’ll Love Joining the CO Fam!
At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.
Here’s what’s in store for you:
Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.
Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.
Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.
Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!
At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!