Inside Sales Representative

Position Title: Inside Sales Representative

Work Set Up: Onsite

Schedule: 10:00 PM to 7:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are looking for an Inside Sales Representative to support account growth, manage customer inquiries, and ensure a seamless sales process. This role involves coordinating with field sales, preparing quotes and mockups, maintaining accurate records, and collaborating with internal teams to deliver excellent customer service.

What You’ll Do:

• Work closely with Field Sales Counterpart to execute territory and account plans, coordinating outbound sales initiatives and ensuring strong alignment on goals

• Update program and large order activity in company systems for accurate reporting and tracking

• Look for opportunities to advance the relationship and sales activity with customers by understanding their evolving needs

• Find ways to execute on plans and overcome hurdles, maintaining focus on objectives and results

• Continue to work closely with an Account Manager to support their book of business

• Manage inbound customer phone calls and emails

• Create quotes and art mockup requests in Netsuite

• Collaborate with Customer Experience, Production, and Purchasing teams for a seamless customer experience

• Maintain service level agreements in a high-volume email queue

• Understand all product lines, production processes, and timelines

What We’re Looking For:

• Detail-oriented, ensuring accuracy in all interactions and documentation

• Friendly and engaging, able to build rapport with customers and coworkers

• Able to recognize opportunities as they present themselves and proactively bring those opportunities forward to create new revenue streams

• Relentless focus on adding value in every interaction, always seeking to exceed expectations

• Able to move with urgency, responding quickly to customer and business needs

• Positive attitude and team player

• Personally committed to remarkable customer service and time management

• Strong multitasking skills without compromising accuracy and attention to detail

• Excellent oral and written communication skills

• 1-2 years inside sales experience in a fast-paced, high-volume environment

• Knowledge of Google Business Products (G-Mail, Google Docs, Cloud Storage), Box.net, Microsoft Office Suite, CRM systems

• Promotional Product Industry experience is a plus

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!