Job Openings Operations Manager

About the job Operations Manager

Position Title: Operations Manager
Classification: Manager

Salary Grade: 35,000 - 45,000 Php/ month

Reports To: Account Manager, Client

Primary Relationships: Clients

Date: August 2021

Schedule: 6PM-3AM

Background:

Look up customers to direct orders/amendments through to the right team, quote the customer correctly using their pricing.Deal with general enquiries/ lead times, send tracking details for orders, check dispatch dates, escalate any complaints.Ideally,  they need to be senior enough to understand our quoting, what is a problem and what needs to beescalated, etc.

Requirements:

• Bachelor's Degree in any field

• Good organizational and prioritization skills

• Willing to adopt a fast-paced working environment

• Ability to work well under pressure

• Excellent English language skills (written and verbal)

• Very good computer skills; computer literate

• Detail-oriented and a high level of accuracy in work product

• Ability to maintain confidentiality

• Good time management skills

• High level of intelligence

• 45 words per minute typing minimum

Experience:

• A minimum of 3-4 years in a BPO setting or like experience as an Operations or Account Manager, Team Lead, Manager, or Supervisor