Customer Care Specialist (Nurse)

Position Title: Customer Care Specialist (Nurse)

Work Set Up: On-Site

Schedule: 8:00 PM to 5:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

The Virtual Nurse Customer Care Manager is responsible for scheduling of field staff, managing all touch-points (field staff, care recipient and family caregiver) and client care standards, and ensuring the branch meets or exceeds inquiry conversion goals.

What You’ll Do:

Administrative Support

• Answer phones, manage records, process new hire paperwork, and ensure compliance

• Oversee scheduling accuracy, staff clock-ins/outs, client intake, and chart audits

Nursing Support

• Communicate client care plans, monitor conditions, and prepare care notes

• Support, educate, and supervise nursing staff under the DON’s guidance

Staffing & Scheduling

• Schedule staff consistently with minimal overtime and ensure 24/7 coverage

• Conduct client/family quality checks and coordinate with recruiters on staffing needs

Quality & Compliance

• Track feedback, performance, and compliance for continuous improvement

• Maintain accurate records, support audits, and ensure regulatory standards are met

What We’re Looking For:

• Bachelor’s degree or equivalent experience Customer Care Manager and/or managing customer service within a healthcare office setting

• Minimum of 1 years’ field experience as a Licensed Practical Nurse/Registered Nurse within a home health agency

• Proficient in MSOffice (Outlook, Word, Excel, and PowerPoint)

• Knowledge of HIPAA and healthcare office regulations

• Excellent organization, planning, and project management skills

• Negative TB skin test or chest x-ray

• CPR Certification

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!