Job Openings Accounts Receivable Specialist

About the job Accounts Receivable Specialist

Position Title: Accounts Receivable Specialist

Classification: Associate

Salary: 35,000 - 60,000 a month

Reports To: Account Manager, Manager

Primary Relationships: Client, Client Team

Date: January 2022

Schedule: USA Business Hours

Responsibilities:

  • Applying continuous improvement tools and concepts, perform accounts receivable duties for an assigned group of Sales Partners to include collecting on past due invoices, researching issues and challenges that may cause customers to withhold payment.
  • Review account notes to follow up all unpaid invoices in accordance with established collection procedures.
  • Maintain a sales partner/customer special exception listing of all matters the Accounts Receivable Specialist must adhere to when working with an account that does not fall into established collection procedures.
  • Prepare statements and/or special letters upon customer/sales partner request.
  • Generate collection letters and call customers for overdue balances.
  • Provide service to customers and sales partners and facilitate challenge resolution to collect payment.
  • Respond to customer and sales partners inquiries.
  • Communicate with sales partners to advise them of unpaid accounts or to request assistance in collecting from customers.
  • Make determinations within level of authority to adjust or write off charges through A/R maintenance and prepare credit memos for proposed adjustments and perform related data entry.
  • Complete requests from sales partners/customers for credits and rebill stemming from issues with billing an order.
  • Maintain notes on all accounts depicting any actions taken to collect payment.
  • Maintain account notes in A/R Automation as to special circumstances required to collect on an invoice (i.e. invoices always go to A/P not buyer).
  • Accept credit card payments via phone, issue receipts upon completion.
  • Research payment disputes to determine if payment was received and applied per guidelines.
  • Determine if customer’s tax exempt information is on hand and valid.
  • Issue revised invoices and credit notes, acknowledge payments with letters if a balance remains, mark accounts as cash in advance if account is past due, research unidentified checks, send letters to advise of overpayments and issue refund check requests up to $500 with approval from the Credit & Collections Manager or Assistant Manager.
  • Upon request, report on any/all past due accounts/invoices to management.
  • Outline detailed actions taken in effort to obtain payment.
  • Provide plan of action to collect outstanding balances.
  • Working with the Credit & Collections Manager and Assistant Manager, adjust or write off invoice balances through A/R maintenance and prepare credit memos for proposed adjustments, maintain all notes to related actions.
  • Determine, by discussing with the Credit & Collections Manager & Assistant Manager, when the account needs to go to collections.
  • Adjust sales partner commissions to reflect charges due to customer defaulting on an invoice, credits offered by sales partner, or any other matter that results in order value reduction.
  • Perform other related duties as assigned.

Qualifications:

  • At least 3 years of Accounts Receivable Specialist experience.
  • Knowledge of office procedures, data entry, basic mathematics, and customer relation skills.
  • Equivalent to graduation from high school and specialized knowledge of credit and collection procedures.
  • 1-2 years of customer relations and/or collection experience.
  • Preferably one to two years of accounting experience
  • Good English communication skills.