About the job Operations Support
Our benefits include:
Performance evaluation at 6-months
13th month pay
5 Service Incentive Leaves upon reaching 1-year of service/employment
Maternity Leave, Paternity Leave, SOLO Parent Leave, Magna Carta Leave, etc.
CO League (Swimming, jiu-jitsu, yoga, billiards, table tennis, prizes, events, training, outreach, etc.)
24-Hour Management & Tech Support
Great hands-on support team and fun working environment
Position Title: Operations Support
Salary Grade: 10000 - 13000 Peso / month
Reports To: People Management Manager
Primary Relationships: Clark Outsourcing Internal Team
Date(s): January 2021
As an Operations Support you will perform a variety of administrative and clerical tasks. Duties of the Operations Support include assisting in daily employee needs in regards with their day to day operations and liaising between internal departments to ensure that the staff needs are sufficiently met. Operations Support will be responsible for monitoring and engaging employees' performance, work life balance benefits and shall collaborate with all internal departments to assist with keeping open lines of communication interdepartmentally. You will also be responsible for keeping up-to-date, accurate records of all employees that are constantly moving in the course of the business and employment needs of the organization.
Data encoding of Accounts Management CRM
Ensure employee satisfaction and morale.
Keeping up-to-date, accurate records of all employees that are constantly moving in the course of the business and employment needs of the organization
This is an office based position in Clark Freeport Zone, Pampanga.
Make sure that COnnect Accounts Management system (Airtable) is up to date with regards to all records of employee’s engagement, client meetings, staff and client requests and assisting Accounts Management in meeting deadlines for requests.
Support the Operations and Account Manager to avoid downtime brought by attendance or other unforeseen circumstances such as power outages or IT issues.
Conduct, update weekly/monthly reports of adherence to data encoding within the COnnect system
Works hand in hand with Assistant Accounts Manager for daily operations.
Complete tasks delegated/assigned by the Assistant Accounts Manager and Accounts Managers
Engagement with client staff
Work with all internal departs to ensure proper communication and delegation of responsibilities
Bachelor’s degree preferred, High School degree required
Prior experience in the BPO industry will be a plus
English language skills (written and verbal)
Strong organizational skills with the ability to multitask
Good time management and task management skills
Willing to adopt a fast-paced working environment.
Proficiency in MS Office and Google Suite
Ability to keep confidential information
Proactive and willing to be trained
Basic computer and technical skills
Able to demonstrate initiative
Attention to detail