Order Quality Assurance (Team Imprinted Apparel)

Position Title: Order Quality Assurance (Team Imprinted Apparel)

Work Set Up: Onsite

Schedule: 8:00 PM - 5:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown:

 We are seeking an energetic, dedicated, and detail-oriented Order Quality Assurance (Team Imprinted Apparel) to support our order processing team. This role is critical in ensuring all customer orders are complete, accurate, and fully prepared before submission to production—helping eliminate delays and maintain a high standard of service. This position requires a tenacious individual who thrives on precision, efficiency, and accountability, and who can confidently manage multiple tasks in a fast-paced, remote team environment.

What You'll Do:

• Review and verify customer orders for completeness and accuracy prior to production submission

• Ensure all required details, specifications, and documentation are properly entered

• Identify and correct errors or missing information to prevent production delays

• Collaborate closely with Customer Service Representatives, Customer Operations Manager and internal teams to resolve discrepancies

• Maintain high standards of data accuracy and quality control across all orders

• Communicate clearly and professionally with team members regarding order issues or updates

• Support process improvements to increase efficiency and reduce errors

• You'll play a key role in ensuring operational excellence and customer satisfaction by helping deliver error-free orders to production. Your work will directly impact efficiency, turnaround times, and overall customer experience.

What We're Looking For:

• 2+ Years experience in Order Processing: Specific experience in the Promotional Products or Apparel industry.
• QA Mindset: A proven track record of identifying data entry errors in high-volume, complex order environments.
• High Attention to Detail: Ability to manage "Variable Data" (e.g., a single order for 25 different jerseys with unique names/sizes).
• Tech Proficiency: Experience with Order Management Systems (OMS) or ERPs used in the manufacturing/apparel space.

Why You'll Love Joining the CO Fam!

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team!