About the job Sales/Telemarketing Agent (Inbound)
Our benefits include:
- Work directly with an international client
- Performance evaluation at 6-months
- 13th month pay
- HMO (Maxicare)
- 5 Service Incentive Leaves upon reaching 1-year of service/employment
- Maternity Leave, Paternity Leave, SOLO Parent Leave, Magna Carta Leave, etc.
- Education Benefit
- Retirement Benefit
- Shuttle Service
- CO League (Swimming, jiu-jitsu, yoga, billiards, table tennis, prizes, events, training, outreach, etc.)
- 24-Hour Management & Tech Support
- Great hands-on support team and fun working environment
Salary Grade: Agent (25-40k / month)
Reports To: Account Manager
Primary Relationships: Account Managers, Internal Staff, Executive Management
Date: November 2020
Scope and Purpose:
Explaining products and product prices. Answering customer information about products, a charity, or political beliefs. Obtaining customer information such as name and address for shipping products or delivering services. Following up on previous customers for potential sales.
Essential Duties and Responsibilities:
Manage and attend to incoming customers calls and scheduling
Update the company database by inputting information from each call and keeping every customer field curren
Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
Work on special short-term projects to offer customized support for products
Monitor the customer satisfaction levels and develop methods for increasing them
Assist in creating ways for delivering excellent customer service to irate or problematic customers
Skills & Qualifications:
Excellent communication skills with a focus on physician-patient interaction.
Have a strong understanding of technology & troubleshooting
Comfortable with technology and video consultations, or the desire to learn.
You are not just taking a job, but you have a deep profound belief in self-improvements
You are a self-starter that likes to be part of innovative mission-driven environments.\
You’re intellectually curious and are always striving for improving patient outcomes.
Huge plus if you are a fitness enthusiast or have a background/experience with personal hormone optimization
2-4 years w/customer success experience.