About the job Virtual Medical Assistant
Position Title: Virtual Medical Assistant
Salary Grade: 20000 - 25000 Peso / month
Reports To: Account Manager, Manager
Primary Relationships: Client, Client Team
Date: October 2021
Schedule: USA Business Hours (Night Shift)
Performs administrative duties for doctors, screening calls, managing calendars, lab results, and helping to answer inquiries.
• Answers the phone and directs the caller to the appropriate location.
• Checking for missing labs online and attaching to patients chart
• Help with virtual messages such as refills, retransmit labs, and
• Handle prior authorizations
• Help to attach documents from email/uploads
• Email patients lab slips as needed
• Appointment setting, screening calls, managing calendars, and helping
to answer inquiries.
Skills and Qualifications:
• Bachelor Degree holder of Medical, Nursing, or Pharmacy.
• Detail-oriented and a high level of accuracy in work product
• Excellent English language skills (written and speaking)
• Good time management and task management skills
• Noticeable organizational and prioritization skills
• Ability to work independently and meticulously
• Proficiency in MS Office Google Suite
• Able to demonstrate Initiative
• Solid analytical and problem solving skills
•Excellent English communication skills
• Previous experience in some areas of the medical field such as nursing,
pharmaceutical, medical encoding, scribe, transcription, etc.
• A minimum of 1-2 years in a BPO setting or equivalent as a nurse or in
the medical field
• Prior experience as a Customer Service Representative is helpful