About the job Senior Operations Manager
Position Title: Senior Operations Manager
Salary: 80,000 - 120,000 PHP monthly
Reports To: Vice President
Primary Relationships: CO Internal
Date: March 2023
Schedule: 2:00 PM to 11:00 PM PHT
Background:
The Senior Operations Manager will plan, direct, coordinate, and oversee operations activities in the organization, ensuring the development and implementation of efficient operations and cost-effective systems to meet the current and future needs of the clients and the management. Your role will oversee different departments that handle the delivery of outsourcing/offshoring services to clients.
Responsibilities:
- In charge of various tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.
- Boost management and client satisfaction by ensuring smooth delivery and implementation of top-notch services that meet and exceed management and client demands.
- Responsible for monitoring the companys operational and business processes to ensure high-quality deliverables and achieve the highest client and management satisfaction
- Collaborates with other divisions and departments, specifically providing supervision to
- Customer Success, Operations, and Account Management to carry out the organization's goals and objectives.
- Identifies, recommends, and implements new procedures, technologies, and systems to improve and streamline the organizational guidelines and use of resources and materials.
- Maintains knowledge of emerging technologies and trends in operations management.
- Presents periodic performance reports and metrics to the VP and other leadership.
Provides constructive and timely performance evaluations
Oversees the daily workflow of his / her supervised departments.
- Identifies proper training needs and ensures training needed is developed and provided.
- Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
Perform other related duties as assigned.
Requirements:
Proficient with Google Suite and MS Office
Excellent verbal and written communication skills
- Extensive knowledge of the principles, procedures, and best practices in the industry
Excellent organizational and managerial skills and keen on details
Strong analytical and problem-solving skills
Education and Experience:
- Bachelors Degree in Business Administration or another industry-related field is required.
With Masteral of Business Administration is preferred
- At least 10 years of industry-related experience, including 5 years in management, is required.
Company Benefits:
SSS, Philhealth, Pag-Ibig
13th Month Pay
HMO and Life Insurance (AVEGA)
Free Shuttle Service
CO League - Monthly Company Activities
CO Clubs
CO Amenities Swimming Pool, Clinic and Kids zone
CO Stars - Corporate Social Responsibility Involvement Scholarship Programs
CO Academy - Training and Development Programs
COolture Coach
CO Gears
Cool and Flexible Workplace
Other Performance and Attendance Based Rewards
Bereavement Leave
Paternity Leave
7 days SOLO Parent Leave
Magna Carta Leave
Company Bank Loan