Job Openings Senior Operations Manager

About the job Senior Operations Manager

Position Title: Senior Operations Manager

Salary: 80,000 - 120,000 PHP monthly

Reports To: Vice President

Primary Relationships: CO Internal

Date: March 2023

Schedule: 2:00 PM to 11:00 PM PHT


The Senior Operations Manager will plan, direct, coordinate, and oversee operations activities in the organization, ensuring the development and implementation of efficient operations and cost-effective systems to meet the current and future needs of the clients and the management. Your role will oversee different departments that handle the delivery of outsourcing/offshoring services to clients.


  • In charge of various tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.
  • Boost management and client satisfaction by ensuring smooth delivery and implementation of top-notch services that meet and exceed management and client demands.
  • Responsible for monitoring the companys operational and business processes to ensure high-quality deliverables and achieve the highest client and management satisfaction
  • Collaborates with other divisions and departments, specifically providing supervision to
  • Customer Success, Operations, and Account Management to carry out the organization's goals and objectives.
  • Identifies, recommends, and implements new procedures, technologies, and systems to improve and streamline the organizational guidelines and use of resources and materials.
  • Maintains knowledge of emerging technologies and trends in operations management.
  • Presents periodic performance reports and metrics to the VP and other leadership.
  • Provides constructive and timely performance evaluations

  • Oversees the daily workflow of his / her supervised departments.

  • Identifies proper training needs and ensures training needed is developed and provided.
  • Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
  • Perform other related duties as assigned.


  • Proficient with Google Suite and MS Office

  • Excellent verbal and written communication skills

  • Extensive knowledge of the principles, procedures, and best practices in the industry
  • Excellent organizational and managerial skills and keen on details

  • Strong analytical and problem-solving skills

Education and Experience:

  • Bachelors Degree in Business Administration or another industry-related field is required.
  • With Masteral of Business Administration is preferred

  • At least 10 years of industry-related experience, including 5 years in management, is required.

Company Benefits:

  • SSS, Philhealth, Pag-Ibig

  • 13th Month Pay

  • HMO and Life Insurance (AVEGA)

  • Free Shuttle Service

  • CO League - Monthly Company Activities

  • CO Clubs

  • CO Amenities Swimming Pool, Clinic and Kids zone

  • CO Stars - Corporate Social Responsibility Involvement Scholarship Programs

  • CO Academy - Training and Development Programs

  • COolture Coach

  • CO Gears

  • Cool and Flexible Workplace

  • Other Performance and Attendance Based Rewards

  • Bereavement Leave

  • Paternity Leave

  • 7 days SOLO Parent Leave

  • Magna Carta Leave

  • Company Bank Loan