Customer Service Representative

Position Title: Customer Service Representative

Salary Grade: 25,000 PHP a month

Reports To: Account Manager, Manager

Primary Relationships: Partner Staff

Date: September 2023

Schedule: 3 PM to 12 AM PH Time

Responsibilities:

• Handle inbound and/or outbound calls
• Provide a high level of service
• Ensure quality satisfaction
• Display polite and professional communication via phone, text, and email
• Manage product / service inquiries by clarifying customers requests
• Recommend potential products, service, or solutions to problems
• Assists with the general placement of orders, refunds, or exchanges
• Read from scripts and adopt your own tone to enhance the customer experience
• Maintain detailed records of customer interactions and activities

Qualifications:

• Bachelor Degree holder in any field
• A minimum of 1-2 years as a Customer Service Representative
• Excellent English language skills (written and verbal)
• Good time management and task management skills
• Proficiency in MS Office and Google Suite
• Solid analytical and problem solving skills
• Proficient computer and technical skills
• Able to demonstrate initiative
• Attention to detail

COmpany Benefits:

• SSS, Philhealth, Pag-Ibig

• 13th Month Pay

• HMO and Life Insurance (AVEGA)

• Free Shuttle Service

• CO League - Monthly Company Activities

• CO Clubs

• CO Amenities Swimming Pool, Clinic and Kids zone

• CO Stars - Corporate Social Responsibility Involvement Scholarship Programs

• CO Academy - Training and Development Programs

• COolture Coach

• CO Gears

• Cool and Flexible Workplace

• Other Performance and Attendance Based Rewards

• Bereavement Leave

• Paternity Leave

• 7 days SOLO Parent Leave

• Magna Carta Leave

• Company Bank Loan