Job Openings Customer Service Representative

About the job Customer Service Representative

Position Title: Customer Service Representative

Salary Grade: 25,000 PHP a month

Reports To: Account Manager, Manager

Primary Relationships: Partner Staff

Date: September 2023

Schedule: 3 PM to 12 AM PH Time


  • Handle inbound and/or outbound calls
  • Provide a high level of service
  • Ensure quality satisfaction
  • Display polite and professional communication via phone, text, and email
  • Manage product / service inquiries by clarifying customers requests
  • Recommend potential products, service, or solutions to problems
  • Assists with the general placement of orders, refunds, or exchanges
  • Read from scripts and adopt your own tone to enhance the customer experience
  • Maintain detailed records of customer interactions and activities


  • Bachelor Degree holder in any field
  • A minimum of 1-2 years as a Customer Service Representative
  • Excellent English language skills (written and verbal)
  • Good time management and task management skills
  • Proficiency in MS Office and Google Suite
  • Solid analytical and problem solving skills
  • Proficient computer and technical skills
  • Able to demonstrate initiative
  • Attention to detail

COmpany Benefits:

  • SSS, Philhealth, Pag-Ibig

  • 13th Month Pay

  • HMO and Life Insurance (AVEGA)

  • Free Shuttle Service

  • CO League - Monthly Company Activities

  • CO Clubs

  • CO Amenities Swimming Pool, Clinic and Kids zone

  • CO Stars - Corporate Social Responsibility Involvement Scholarship Programs

  • CO Academy - Training and Development Programs

  • COolture Coach

  • CO Gears

  • Cool and Flexible Workplace

  • Other Performance and Attendance Based Rewards

  • Bereavement Leave

  • Paternity Leave

  • 7 days SOLO Parent Leave

  • Magna Carta Leave

  • Company Bank Loan