Medical Admin Assistant

Position Title: Medical Admin Assistant

Work Set Up: On-Site

Schedule: 8:00 PM - 5:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are looking for a dedicated and dynamic Medical Admin Assistant to lead our efforts in delivering exceptional client care and fostering a positive, supportive work environment. This role requires a proactive and service-oriented professional who can effectively manage processes, drive results, and ensure the highest standards of client satisfaction.

What You’ll Do:

• Maintain an open and positive attitude, fostering a supportive and enjoyable work environment

• Serve with passion and prioritize helping others first

• Demonstrate confidence while maintaining humility, always striving for the greater good.

• Uphold honesty, ethics, and accountability in all actions

• Ensure timely delivery of results and completion of tasks, exceeding expectations where possible

• Lead by example, manage processes effectively, and hold oneself and others accountable for achieving desired outcomes

• Support the branch team in delivering high-quality client care and maximizing client experience

• Serve as the point of contact for client relations, managing inquiries and conversions effectively

• Independently manage client care procedures, ensuring high-quality customer service at all touchpoints

• Ensure field staff are compatible with clients and informed about client well-being

• Support intake calls, service standards, and scheduling to meet client needs efficiently

• Utilize technology tools and resources effectively to streamline business processes

• Handle on-call duties periodically, ensuring 24/7 care coverage for clients

• Track client feedback on field staff performance and maintain a strong bench of talent

• Document performance, provide feedback, and coach employees to improve performance and client care

What We’re Looking For:

• High School Diploma required; Associate's or Bachelor’s Degree in Communications, Healthcare Administration, or related field preferred.

• Minimum of 2 years’ experience in management, customer service, or human resources within an office setting.

• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and internet navigation

• Strong organizational and attention to detail skills

• Excellent oral and written communication skills

• Ability to prioritize tasks, manage conflicting demands, and meet deadlines

• Tact, discretion, and respect for confidentiality

• Pleasant and confident telephone manner

• Ability to work well in a team and independently

• Reliability, honesty, and project management skills

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!