Job Openings Customer Care Specialist

About the job Customer Care Specialist

Position Title: Customer Care Specialist

Classification: Associate

Salary: 25,000 - 30,000 Peso / month

Reports To: Accounts Manager, Client

Primary Relationships: Client Team

Date: May 2022

Schedule: US Business Hours


Responsibilities:

  • Handle inbound and/or outbound calls

  • Provide a high level of service

  • Ensure quality satisfaction

  • Offer products and service to existing customers

  • Display polite and professional communication via phone, text, and email
  • Manage product / service inquiries by clarifying customer’s requests

  • Recommend potential products, service, or solutions to problems

  • Assists with the general placement of orders, refunds, or exchanges

  • Read from scripts and adopt your own tone to enhance the customer experience
  • Maintain detailed records of customer interactions and activities

  • Handle Administrative task

Requirements:

  • Bachelor Degree holder in any field

  • A minimum of 1-2 years as a Customer Service Representative

  • Excellent English language skills (written and verbal)

  • Good time management and task management skills

  • Proficiency in MS Office and Google Suite

  • Solid analytical and problem solving skills

  • Proficient computer and technical skills

  • Able to demonstrate initiative

  • Attention to detail

  • Should have Medical record experiences