Product Trainer

Position Title: Product Trainer

Work Set Up: On-Site

Schedule: 8:00 PM to 5:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are looking for a passionate and experienced Product Trainer to support the growth and development of our call center team. This role involves designing and delivering training programs, coaching employees, and improving overall performance.

What You’ll Do:

• Design and develop training materials, including digital presentations, how-to manuals, and instructional videos

• Scheduling and conducting training sessions on various call center topics to prepare and support new employees

• Training experienced employees on new or updated call center procedures to improve their performance

• Observing the daily operations of call center employees and identifying any areas of improvement

• Liaising with team leaders and managers to conduct on-the-job coaching

• Measuring the effectiveness of training sessions and preparing individual or team progress reports

• Creating and managing the training budget

• Ensuring employees keep up their productivity and maintain high levels of customer satisfaction

• Coach and develop the trainees such as attendance, participation and performance once in Nesting

What We’re Looking For:

• Bachelor’s degree in Education or a related field such as Medical or Pharmaceutical studies is required

• Additional certifications in business leadership, adult education, or eLearning software is preferred

• Minimum of 4 years of experience as a call center trainer without a healthcare background (required), or at least 2 years of trainer experience with a healthcare background (required)

• Experience with learning management systems is preferred

• Strong understanding of sales strategies and customer service best practices (preferred)

• Excellent teaching, mentoring, and communication skills (required)

• Strong interpersonal and conflict resolution abilities (required

• Ability to lead and motivate teams in a fast-paced, high-pressure environment (required)

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!