Job Openings Virtual Staff

About the job Virtual Staff

Position Tile: Virtual Staff

Classification: Associate

Salary: 25,000-30,000 a month

Reports To: Account Manager, Client

Primary Relationships: Client

Date: June 2022

Schedule: USA Business Hours


Performs administrative duties for doctors, screening calls, managing calendars, lab results, and helping to answer inquiries.


Answers the phone and directs the caller to the appropriate location.

● Checking for missing labs online and attaching to patients chart

● Help with virtual messages such as refills, and retransmit labs.

● Handle prior authorizations

● Help to attach documents from email/uploads

● Email patients lab slips as needed

● Appointment setting, screening calls, managing calendars, and helping to answer inquiries.


Detail-oriented and a high level of accuracy in work product

● Excellent English language skills (written and speaking)

● Good time management and task management skills

● Noticeable organizational and prioritization skills

● Ability to work independently and meticulously

● Proficiency in MS Office Google Suite

● Able to demonstrate Initiative

● Solid analytical and problem solving skills

● Excellent English communication skills

● Previous experience in some areas of the medical field such as nursing,

 pharmaceutical, medical encoding, scribe, transcription, etc.

● A minimum of 1-2 years in a BPO setting or equivalent as a nurse or in the medical field

● Prior experience as a Customer Service Representative is helpful