Sales Representative

Position Title: Sales Representative

Classification: Associate

Salary: 20,000 - 25,000 PHP Monthly

Reports To: Accounts Manager & Client

Primary Relationships: Client Team

Date: February 2023

Schedule: 9:00 PM to 6:00 AM PHT

Background:

As a Sales Representative you will assist sales inquiries by answering service questions by phone. You will be supporting end users and your team during customer service related activities as well as interacting directly with customers in order to provide recommendations and help guide the sales process. The ability to effectively communicate via phone and email is of the utmost importance. Your focus to complete your tasks accurately and deliver high quality service in a timely manner is a primary function of your job. Your overall goal is to ensure excellent service standards and maintain high customer satisfaction rates.

Responsibilities:

• Display polite and professional communication via phone, email, and/or chat
• Manage support inquiries by clarifying customers requests
• Recommend potential solutions to problems
• Read from scripts and adhere to protocols to enhance the customer experience
• Communicate clearly and effectively with end users to resolve issues and ensure customer satisfaction
• Maintain detailed records of customer interactions and activities
• Handle phone calls and provide sales and service support
• Answer questions, analyze problems, and quickly form solutions to deliver high quality service
• Ensure customer satisfaction

Requirements:

• Bachelor Degree holder in any field is required

• Prior experience of 1-2 years of sales and/or service is required

• Excellent English language skills (written and verbal)

• Good time management and task management skills

• Proficiency in MS Office and Google Suite

• Solid analytical and problem solving skills

• Proficient computer and technical skills

• Able to demonstrate initiative

• Attention to details

COmpany Benefits:

• Health Insurance (HMO)

• Company Bank Loan

• Weekends Off

• Monthly Company Events

• CO Gears - Starter Pack

• COolest Amenities (e.g., poolside facility)

• Paid overtimes