Customer Service Representative

Position Title: Customer Service Representative

Classification: Associate

Salary: 18,000 Php monthly

Reports To: Accounts Manager & Client

Primary Relationships: Client Team

Date: February 2023

Schedule: 9PM to 6AM PHT

Responsibilities:

• Handle inbound and outbound calls
• Provide a high level of service
• Ensure quality satisfaction
• Display polite and professional communication via phone, text, and email
• Manage product / service inquiries by clarifying customers requests
• Direct customer inquiries via phone, email, text, or instant messaging
• Recommend potential products, service, or solutions to problems
• Assists with the general placement of orders, refunds, or exchanges
• Read from scripts and adopt your own tone to enhance the customer experience
  

Requirements:

• Bachelor Degree holder in any field
• A minimum of 1-2 years in a BPO setting
• Background/Experience to Customer Service Delivery in the similar industry is an advantage
• Excellent English language skills (written and verbal)
• Good time management and task management skills
• Proficiency in MS Office and Google Suite
• Solid analytical and problem solving skills
• Proficient computer and technical skills
• Able to demonstrate initiative
• Attention to detail

COmpany Benefits:

• Health Insurance (HMO)

• Company Bank Loan

• Weekends Off

• Monthly Company Events

• CO Gears - Starter Pack

• COolest Amenities (e.g., poolside facility)

• Paid overtimes