About the job Technical Support Specialist Tier 3
Position Title: Technical Support Specialist Tier 3
Work Set Up: On-site
Schedule: 9:00 PM to 6:00 AM PH Time
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga
Quick Rundown:
This role will also provide continual improvement of processes and standards to provide a consistent client experience. Qualified candidates MUST have the ability to communicate with clients and co-workers at both technical and non-technical levels.
What You’ll Do:
Understand the networks and common IT/business issues of different clients
Thoroughly document all work and time entries in our ticketing systems.
Stay current with technology solutions offered to clients,
Foster strong relationships with both your team members and clients.
Engage actively with team members and clients during work hours, promoting a positive and enjoyable work environment.
Have Fun and Be Positive Energy!
This is a full-time position. Working hours are Monday-Friday 8 AM to 5 PM Central Standard Time
What We’re Looking For:
Honest and trustworthy individual who takes pride in their work.
5 years of relevant IT experience.
Strong problem-solving skills and a sense of ownership for tasks
Technical knowledge and competencies in Windows Server setup and maintenance, Azure Active Directory administration, Microsoft 365 system administration, Windows 10/11 support, GPO, permissions, DNS, DHCP, and documentation platforms.
Familiarity with RMM products like Continuum RMM, Microsoft Intune, Ninja RMM, or other MSP RMM tools.
Someone who can work independently and on flexible schedules
Why You’ll Love Joining the CO Fam!
At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.
Here’s what’s in store for you:
Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.
Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.
Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.
Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!
At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!