Job Openings Vendor Compliance Specialist II

About the job Vendor Compliance Specialist II

Position Title: Vendor Compliance Specialist II

Salary Grade: 40,000 - 50,000 Pesos / month

Reports To: Client and Client Advisor

Primary Relationships: Client Team

Date: March 2023

Schedule: 8PM - 5AM PHT


  • Responsible for all customer communication needs and requirements.
  • Reviews our internal operations, procedures, and computer systems to satisfy different customer compliance rules while servicing them in a timely fashion.
  • Communicates & coordinates all internal department needs in the areas of customer compliance, routing, and EDI requirements.
  • Collaborates with customers and internal team members to find the root cause of issues. Implements solutions to resolve the immediate issue and works to find a permanent fix to the problem. Escalates where needed and follows up promptly to ensure ATC expectations are exceeded.
  • Works with internal teams during new products, or services facilitating:
    • GS 1 & Carton label placement and requirements
    • UPC & Price Ticket placement and requirements
    • Routing process and requirements
    • Shipping Documentation
    • Carrier/Freight requirements
    • BOL & Packing Slip requirements
    • RFID requirements
    • Pallets, Floor ready & strapping requirements
  • Reviews, meticulously edits and communicates all compliance documentation individually by customer to all appropriate internal team members.
  • Accesses the 150 plus unique customer portals on a daily or weekly basis. Reads, facilitates, absorbs, interprets, and communicates action steps needed for internal team members to avoid nonconformance chargebacks.
  • Visits clearinghouse portal daily for updates on participating customers compliance procedures and processes and communicates to internal team members as appropriate.
  • Investigates and communicates real time chargebacks as they generate.
  • Participates in RVCF monthly meetings, customer webinars, and team meetings.
  • Participates in Rollout Meetings as needed.

Record Keeping

  • Maintains & updates the routing cheat sheets for all divisions.
  • Generates the daily detention report & communicates to the appropriate departments.
  • Sends out routing reminders to operation team members as needed.
  • Processes, interprets, identifies and communicates the daily changes that occur with customers compliance manuals, routing guides as well as general information. Updates this information on SharePoint daily.
  • Serves as backup on updating and maintaining the filled article licensing requirements by state and province.
  • Ensures all manufacturing facilities are licensed and license copies are on file at each location.


  • Works with the VC Analysts and supports both internal team members and customers by facilitating, communicating and inputting data into 1 Sync, VIP and GSX. Gathers, absorbs and digests information for the each, inner, and case level hierarchies. Links the case, inner, and each as required for the customer for order accuracy.
    • Examples of information the VC team member will be responsible for: GTIN, name, product type, category code & description, brand, pallet height/depth, customer regions, language code, item status, published notes, WERCS product classification, swell allowance, temperature control, transportation options, order lead time, UOM, sell/retail price, event type, availability start window, critical dimensions.
  • Actively supports compliance with our production, rework, and shipping team members by educating them on all customer requirements for all divisions: Retail, EComm, DTC, Government, Hospitality, Direct Import, POE (Port of Entry) & AmeriFll.
  • Creates shipping check sheets to ensure ATC meets compliance.
  • Works with all departments to assist their personnel to be compliant according to our customers requirements.
  • Assists credit/collections with customer chargeback issues.


  • Associates or Bachelors Degree or equivalent experience in a related field.
  • Good written and verbal communication skills, including the ability to influence others by clearly communicating a position and its desired benefits relative to alternatives.
  • Ability to handle multiple tasks simultaneously.
  • Strong ability to critically evaluate situations, opportunities or problems and rationalize an appropriate response.
  • Proficient in Microsoft Office applications with a high skill level in Excel.

COmpany Benefits:

  • SSS, Philhealth, Pag-Ibig

  • 13th Month Pay

  • HMO and Life Insurance (AVEGA)

  • Free Shuttle Service

  • CO League - Monthly Company Activities

  • CO Clubs

  • CO Amenities Swimming Pool, Clinic and Kids zone

  • CO Stars - Corporate Social Responsibility Involvement Scholarship Programs

  • CO Academy - Training and Development Programs

  • COolture Coach

  • CO Gears

  • Cool and Flexible Workplace

  • Other Performance and Attendance Based Rewards

  • Bereavement Leave

  • Paternity Leave

  • 7 days SOLO Parent Leave

  • Magna Carta Leave

  • Company Bank Loan