About the job Account Manager
Position Title: Account Manager
Work Set Up: On-Site
Date: November 2024
Schedule: 10:00 PM - 7:00 AM PHT
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga
Quick Rundown:
The Account Manager plays a pivotal role in delivering exceptional client care and operational efficiency. This position is responsible for managing client relations, scheduling, compliance, and staff oversight to ensure a seamless and high-quality experience for clients and caregivers.
What Youll Do:
Effectively manages the customer care procedures and serves as point of contact for client/customer relations
Supports and uses all technology tools and resources to ensure proper business processes, schedules staff to meet client care needs, minimize non-billed overtime, ensures on-call phone and assigned staff are properly trained and available as needed.
Ensure rates are entered per agreement and visits are entered using authorization manager
Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
Assists in the development of organization goals and agency performance improvement activities
Administers agency policies and procedures
Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a clients care
Supervises, educates and coaches other field personnel, as directed by the Director of Nursing
Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities
Assures proper maintenance of clinical records in compliance with local, state and federal laws
Assures compliance with all local, state and federal laws
Match field employees and clients for long-term success; minimize caregiver changes
Build schedules in advance, ensuring accuracy through daily and weekly reviews
Complete regular touchpoints (24 hours, 7 days, and every 30 days), documenting all interactions
Address call-offs with compassion, document appropriately, and escalate persistent issues to the Director of Operations
Address missed clock-ins/outs and incomplete visit notes promptly
Perform Mobile Shift Maintenance Daily. Alert DOO and Payroll Manager of issues prior to payroll/billing cycle
Answer phones, handle inquiry calls, and collaborate with the office team
Monitor and report unavoidable overtime to the Director of Operations
Track and improve Home Care Pulse scores in collaboration with the Director of Operations
Participate in on-call rotations after six months, summarizing activities and follow-ups
Manage accounts for Cigna, Helper Bees, BrightHorizons, and Central Intake by requesting authorizations, accepting referrals, and staffing appropriately
What Were Looking For:
Bachelors degree in healthcare administration, business, or a related field
3-5 years of experience in client care coordination, healthcare operations, or a similar role
Strong organizational, communication, and problem-solving skills
Familiarity with scheduling systems and authorization management tools
Knowledge of billing processes and compliance standards
Ability to handle on-call duties with professionalism and resolve issues effectively
Commitment to delivering excellent client and caregiver experiences
COmpany Benefits
Clark Outsourcing provides a competitive benefits package which includes the following (eligibility requirements apply):
Health and Welfare Benefits: HMO - Medical (including prescription coverage), SSS, Philhealth, Pag Ibig, 13th Month Pay, Retirement Benefits, CO Club/Gaming Lounge/Swimming Pool/Stars - Corporate Social Responsibility Involvement Scholarship Programs/ CO Academy, Yearly Performance Appraisal, COolture Coaches, CO League, CO Swag Bag, Birthday and Anniversary Tokens, COol & Flexible Workplace, Others
Leave Benefits: Paid Holidays, Accrued Annual Paid Time Off, Wellness Leave. (Other Leaves e.g., Bereavement, Parental Leave 7 days SOLO Parent Leave, Magna Carta Leave) and Salary Loan Up to 1 Million Pesos (BPI)
About Us:
Clark Outsourcing, an American-owned company, is one of the pioneer BPOs of Clark Airbase, Philippines, and still one of the areas top employers. Dont let our creative office design and cool work culture fool you, we take our business very seriously.