Training and Development Specialist

Why Youll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup --its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.

Heres whats in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, swimming pool, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work -- it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!

Quick Rundown:

We are seeking a Training and Development Specialist to oversee the Client Readiness Training (CRT) process, facilitate onboarding and in-house training, and develop training materials, including e-learning content. The role involves tracking new hire progress, conducting training needs analyses, and evaluating training effectiveness.

What Youll Do:

• Oversee the Client Readiness Training (CRT) Process

  • Enroll new hires in courses under CRT through LMS

  • Facilitate training related to CRT

  • Assist new hires with CRT course concerns

  • Coach new hires during the CRT period

  • Track new hires progress in CRT

  • Maintain and update CRT Course bank

• Facilitate onboarding training for selected accounts

• Conduct Training Needs Analysis

• Facilitate In-house Training

• Develop and update new and existing courses, modules, and materials

• Produce E-Learning Materials through SCORM Authoring tools

• Assess the efficiency of training and development initiatives, and adjust or propose modifications to instructional objectives and methods

• Perform other ADHOC duties assigned by the TND Manager

What Were Looking For:

• Bachelor's degree in Education, Psychology, Communication, or any related field Master's degree is a plus

• Deep knowledge of the Promotional Items industry

• Proven experience as a Trainer or a similar role

• Familiarity with course development, training modules, and materials creation

• Strong project management skills and attention to detail

• Excellent written and verbal communication skills

• Creative problem-solving abilities and adaptability to changing needs

• Excellent verbal and written communication skills

• Strong organizational and coordination abilities

• Ability to assess needs and develop training solutions

• Strong interpersonal and relationship-building abilities

• Commitment to staying updated with industry trends and best practices

Position Title: Training and Development Specialist

Work Set Up: On-Site

Schedule: 6:00 AM - 3:00 PM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga