Operations Support Specialist

Position Title: Operations Support Specialist

Date: November 2024

Schedule: 9:00 PM - 6:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

Provide support to a variety of teams within the Total Care Department. Coordinate routine tasks within the functional areas of Sales Service, Order Expediting, Order Verifying, Accounts Payables, Accounts Receivables,and Billing.

What Youll Do:

• Support smooth document transfer to Vision360 (Automated AP System) by setting up and maintaining vendor invoice profiles in OCR software (PSIcapture)

• Identify and resolve document reading errors

• Support AP and Billing teams by monitoring OCR software error queues, coordinating resolutions, and ensuring invoices with errors are processed efficiently

• Upload Customer Invoices to client portals

• Update Customer Accounts including Sales Tax Exemption Status and general notes

• Monitor and manage email inboxes to ensure timely responses and action

• Support the Order Expediting team by entering information received from vendor emails or vendor websites into systems

• Contact vendors to acquire updates on orders including proof status, shipping status, and tracking information.

• Enter notes in systems.

• Contact vendors in order to resolve errors related to the invoices

• Generate and analyze reports using multiple systems

• Maintain orders within ERP and Order Management System including changes to addresses, quantities, pricing, etc

• Perform other duties as assigned

What We're Looking For:

• General proficiency in computer operations

• Familiarity with Microsoft Office 365 applications, including Word, Excel, Outlook, and Teams

• Strong data entry and data validation skills

• Ability to work independently and collaboratively within a multifunctional team

• Effective time management skills with the ability to switch tasks and manage priorities efficiently

• At least 1 year of related clerical experience

Why Youll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup --its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.

Heres whats in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, swimming pool, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!