Job Openings Case Management Assistant

About the job Case Management Assistant

Position Title: Case Management Assistant

Salary Grade: 20,000 - 25,000 PHP a month

Reports To: Partner, Partner Advisor

Primary Relationships: Partner Staff

Date: September 2023

Schedule: 9:00 PM to 6:00 AM PH Time

Responsibilities:

  • Remains flexible and responsive when changes occur in patient activity and workload

  • Performs appropriate documentation to maintain the standards set by the Agency or Fiscal intermediary

  • Assist in the daily operations of home health related to programs and the development and implementation of diversification and expansion opportunities consistent with the vision and mission of the organization

  • Monitors visit frequency and duration by reviewing physicians orders and comparing to the plan of care and documentation

  • Assist the administration to organize and direct the agencys ongoing functions; maintains ongoing liaison among the governing body, regulatory agencies, the group of professional personnel, and the staff

  • Demonstrates knowledge of the therapeutic action, side effects and interactions of medications

  • Acts as a comprehensive care coordinator for patients assigned to his/her care, assessing the patients needs accordingly and facilitates communication amongst other clinicians providing care

  • Completes and submits all required documentation within established agency and State guidelines

  • Reviews results of laboratory tests and other diagnostic procedures and reports to MD appropriately

  • Assumes responsibility for maintaining compliance according to federal state regulations and agency policies and procedures

  • Interprets the appropriate information needed to identify each patients requirements relative to his or her age-specific needs

  • Provides the care needed as described in the agencys policies and procedures

  • Compares assessment data to baseline assessment to monitor patients progress

  • Recognizes alterations in function, including life-threatening situations, and intervenes and documents appropriately

  • In conjunction with supervisors, develops and implements all policies and procedures for Home Health, both department specific and those that apply to Home Services

  • Weekly field staff timesheet review

  • Weekly review of nursing notes

  • Handle all escalated customer concerns on clinical related matters

  • Performs other duties as assigned by the Director of Nursing/Branch Operations Manager

Qualifications:

  • Home Health experience preferred

  • Minimum 2 - 4 years customer service, preferably in a services arena

  • Excellent Customer Service and Support skills

  • Impeccable telephone communication skills

  • Must be able to function as lead while also working as part of a team

  • Microsoft Suite (5 years minimum)

  • Demonstrated solid proactive and reactive decision-making skills

COmpany Benefits:

  • SSS, Philhealth, Pag-Ibig

  • 13th Month Pay

  • HMO and Life Insurance (AVEGA)

  • Free Shuttle Service

  • CO League - Monthly Company Activities

  • CO Clubs

  • CO Amenities Swimming Pool, Clinic and Kids zone

  • CO Stars - Corporate Social Responsibility Involvement Scholarship Programs

  • CO Academy - Training and Development Programs

  • COolture Coach

  • CO Gears

  • Cool and Flexible Workplace

  • Other Performance and Attendance Based Rewards

  • Bereavement Leave

  • Paternity Leave

  • 7 days SOLO Parent Leave

  • Magna Carta Leave

  • Company Bank Loan



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