Job Openings Account Manager

About the job Account Manager

Position Title: Account Manager

Reports To: Partner, Partner Advisor

Primary Relationships: Partner Staff

Date: March 2024

Schedule: TBD



High Level Responsibilities:

  • Hiring: Collaborate with the Recruitment team to secure the right talent for the client, ensuring a match in skills and cultural fit.

  • Coaching: Provide targeted coaching to Junior Account Managers and Line Leaders to bridge performance gaps, fostering an environment of success for the partner staff.

  • Account Management: Acting as the primary point of contact (POC) for assigned clients, co-managing client staff, and ensuring their needs are met.

  • Support and Guide: Serving as the escalation point for challenging scenarios, understanding staff needs to streamline their work.

  • Performance Management: Monitor key performance indicators such as attrition and client satisfaction, understand the client's industry, and conduct regular business reviews.

  • Partnership: Coordinate with key stakeholders to address the needs of clients and staff effectively, ensuring a harmonious working relationship.


Specific Responsibilities

  • Account Management and Leadership

    • Participate in new account introduction calls with the NAO Specialist based on the assigned roster.

    • Act as the client's primary contact, addressing needs, issues, and inquiries.

    • Schedule monthly client touchbases to discuss business, growth, and staff improvement strategies.

    • Provide leadership and guidance to client's line leaders for their success.

    • Mentor Junior Account Managers through coaching, weekly touchbases, involvement in client interactions, and discussions on career development and upskilling. Ensure quarterly performance evaluations are conducted.

    • Arrange client visits, including logistics and itinerary planning.

    • Offer client consultations focusing on remote staffing solutions and potential growth opportunities.

  • Staff Management

    • Oversee the staff onboarding process in partnership with Junior Account Managers.

    • Monitor and support newly onboarded staff during their first 90 days.

    • Execute CO Staff Evaluation processes, collaborating with TND as needed.

    • Monitor line leaders and ensure Junior Account Managers perform staff side by sides.

    • Conduct skip-level and triad sessions for staff in need of additional support.

    • Track the progression of Performance Improvement Plans on a weekly basis.

    • Manage flight risk to proactively address potential attrition.

    • Spearhead skip level conversation to staff that is tagged as voluntary flight risk

    • Work with Real-Time Analysts to monitor staff productivity and attendance.

    • Manage staff timekeeping through HRIS for assigned rosters.

    • Prepare and serve major disciplinary documentation to the staff

    • Develop strategies with Junior Account Managers to enhance the overall staff experience.

    • Lead monthly staff huddles to discuss employee success, best practices, client feedback, and challenges.

  • Recruitment

    • Coordinate with the recruitment team for role requisitions.

    • Participate in recruitment calibration sessions.

    • Provide weekly updates to clients on requisitions.

    • Facilitate final interviews with clients, highlighting staff talents and making hiring recommendations.

  • Engagement

    • Uphold and advocate the company's mission, vision, and core values, promoting a positive work-life balance.

    • Collaborate with Brand Management for company-wide events and announcements.

    • Encourage staff participation in company-led training, activities, and events.

    • Partner with Junior Account Managers to create engagement activities for assigned rosters.

    • Celebrate staff birthdays in partnership with the Compensation and Benefits team.

    • Support quarterly team-building events.

  • Stakeholder Management

    • Work with Finance on client billing inquiries, invoices, and fund requests.

    • Coordinate with Office Management for equipment requirements and timely processing of requests.

    • Collaborate with People Management for all HR matters.

    • Partner with ISD for client data security and technology needs.

    • Engage with IAD for quality audits, process reviews, and improvements.



Qualifications:

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role

  • Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level

  • Solid experience with CRM software (Airtable) and MS Office (particularly MS Excel)

  • Experience delivering client-focused solutions to customer needs

  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

  • Excellent listening, negotiation, and presentation abilities

  • Strong verbal and written communication skills

  • BA/BS degree in Business Administration, Sales, or a relevant field




COmpany Benefits:


  • SSS, Philhealth, Pag-Ibig

  • 13th Month Pay

  • HMO and Life Insurance (AVEGA)

  • Free Shuttle Service

  • CO League - Monthly Company Activities

  • CO Clubs

  • CO Amenities Swimming Pool, Clinic and Kids zone

  • CO Stars - Corporate Social Responsibility Involvement Scholarship Programs

  • CO Academy - Training and Development Programs

  • COolture Coach

  • CO Gears

  • Cool and Flexible Workplace

  • Other Performance and Attendance Based Rewards

  • Bereavement Leave

  • Paternity Leave

  • 7 days SOLO Parent Leave

  • Magna Carta Leave

  • Company Bank Loan


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