NetSuite Project & Admin Support

Position Title: NetSuite Project & Admin Support

Work Set Up: On-Site

Schedule: 8:00 AM - 5:00 PM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking a driven and client-focused NetSuite Project & Admin Support Specialist to join our growing team. This role is ideal for someone who is not only well-versed in NetSuite administration, but also excels in client onboarding, communication, and basic support. You will play a key role in the post-sales journey, managing the delivery and implementation of eXtendTech products, training clients, and providing tier 1 and 2 NetSuite support.

What You'll Do:

• Product Delivery & Project Coordination

  • Manage the delivery and configuration of eXtendTech solutions post-purchase

  • Lead client walkthroughs, ensuring a clear understanding of the product features and functionality

  • Collaborate with clients to gather requirements and tailor solutions within NetSuite accordingly

  • Coordinate internally with technical and support teams to ensure seamless delivery timelines

• Client Training & Onboarding

  • Serve as the main onboarding guide for clients, offering product and process training sessions

  • Build strong client relationships during and after implementation to ensure long-term satisfaction and usage adoption

  • Maintain up-to-date documentation and walkthrough materials for training purposes

• NetSuite Administration & Tier 1/2 Support

  • Support basic administrative functions in NetSuite such as user setup, roles/permissions, saved searches, and dashboards

  • Provide Tier 1 and Tier 2 support, resolving product usage questions and handling minor troubleshooting using internal resources and research tools (e.g., Google, AI)

  • Escalate complex issues to the technical team when needed

What Were Looking For:

• 1+ years of NetSuite experience, ideally in a support or admin-focused role

• 2-3 years in client support, project coordination, or product onboarding roles

• Strong communication skills able to translate technical concepts into client-friendly explanations

• Proactive, resourceful, and comfortable using web search and internal tools to find solutions

• Detail-oriented, organized, and capable of managing multiple tasks and priorities simultaneously

• Hands-on experience with eXtendTech solutions or similar NetSuite-integrated platforms

• Familiarity with SaaS onboarding, customer enablement, or technical client success roles

• Understanding of business processes such as order management, fulfillment, or basic accounting

Why You'll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isn't your regular office setup - its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!