Lead Generation Specialist

Position Title: Lead Generation Specialist 

Work Set Up: Onsite

Schedule: 3:00 AM - 11:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

Join our team as a Lead Generation Specialist, where you'll play a critical role in supporting our valued client by connecting with prospective customers, qualifying leads, and scheduling appointments. As a representative of both our company and the client, your efforts will directly impact the clients sales success. This is not a closing role your goal is to pre-qualify and schedule, ensuring our clients sales team connects with the most promising leads.

What You'll Do:

• Make outbound calls to prospective clients using CRM tools and auto-dialing systems

• Qualify leads by asking scripted questions to determine their needs and interest in services

• Schedule qualified appointments and ensure a smooth handoff to the sales team

• Accurately update call activity, lead status, and follow-up notes in the CRM

• Manage callbacks and follow-up reminders to boost lead engagement

• Deliver a professional and positive first impression to potential clients

• Attend ongoing training sessions to enhance skills and product knowledge

• Address basic customer inquiries and route complex issues to the appropriate team

• Meet performance targets:

  • Appointments Set: 3050 per week (based on lead flow)

  • Call Volume: 100200 dials per day

  • CRM Accuracy: Maintain detailed and up-to-date records

What We're Looking For:

• Excellent English communication skills with a neutral accent

• Personable, friendly, and engaging phone demeanor

• Tech-savvy and comfortable using CRM platforms (experience with Go High Level or similar tools is a plus)

• Strong organizational skills and attention to detail

• Ability to follow scripts while adapting to live conversations

• Self-motivated and able to work independently in a remote environment

• Willingness to receive feedback and continuously improve

• Basic understanding of the industry or a willingness to learn through provided training

Why Youll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup - its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.

Heres whats in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!