Intake Customer Specialist/Customer Care Specialist

Position Title: Intake Customer Specialist/Customer Care Specialist

Salary: 25,000 - 28,000 a month

Reports To: Client & Client Advisor

Primary Relationships: Client Team

Date: March 2023

Schedule: 12:00 AM to 9:00 AM PHT

Responsibilities:

• Handle inbound and/or outbound calls
• Provide a high level of service
• Ensure quality satisfaction
• Offer products and service to existing customers
• Display polite and professional communication via phone, text, and email
• Manage product / service inquiries by clarifying customers requests
• Recommend potential products, service, or solutions to problems
• Assists with the general placement of orders, refunds, or exchanges
• Read from scripts and adopt your own tone to enhance the customer experience
• Maintain detailed records of customer interactions and activities

Requirements:

• Bachelors Degree holder in any field
• A minimum of 1-2 years as a Customer Service Representative
• Excellent English language skills (written and verbal)
• Good time management and task management skills
• Proficiency in MS Office and Google Suite
• Solid analytical and problem solving skills
• Proficient computer and technical skills
• Able to demonstrate initiative
• Attention to details

COmpany Benefits:

• Health Insurance (HMO)

• Company Bank Loan

• Weekends Off

• Monthly Company Events

• CO Gears - Starter Pack

• COolest Amenities (e.g., poolside facility)

• Paid overtimes