Job Openings Intake Customer Specialist/Customer Care Specialist

About the job Intake Customer Specialist/Customer Care Specialist

Position Title: Intake Customer Specialist/Customer Care Specialist

Salary: 25,000 - 28,000 a month

Reports To: Client & Client Advisor

Primary Relationships: Client Team

Date: March 2023

Schedule: 12:00 AM to 9:00 AM PHT


  • Handle inbound and/or outbound calls
  • Provide a high level of service
  • Ensure quality satisfaction
  • Offer products and service to existing customers
  • Display polite and professional communication via phone, text, and email
  • Manage product / service inquiries by clarifying customers requests
  • Recommend potential products, service, or solutions to problems
  • Assists with the general placement of orders, refunds, or exchanges
  • Read from scripts and adopt your own tone to enhance the customer experience
  • Maintain detailed records of customer interactions and activities


  • Bachelors Degree holder in any field
  • A minimum of 1-2 years as a Customer Service Representative
  • Excellent English language skills (written and verbal)
  • Good time management and task management skills
  • Proficiency in MS Office and Google Suite
  • Solid analytical and problem solving skills
  • Proficient computer and technical skills
  • Able to demonstrate initiative
  • Attention to details

COmpany Benefits:

  • Health Insurance (HMO)

  • Company Bank Loan

  • Weekends Off

  • Monthly Company Events

  • CO Gears - Starter Pack

  • COolest Amenities (e.g., poolside facility)

  • Paid overtimes