Virtual Medical Assistant

Position Title: Virtual Medical Assistant

Salary: 30,000 - 35,000 PHP monthly

Reports To: Client & Client Advisor

Primary Relationships: Client Team

Date: March 2023

Schedule: 10:00 PM to 7:00 AM PHT

Responsibilities:

• Answers the phone and directs the caller to the appropriate location.

• Checking for missing labs online and attaching to patients chart

• Help with virtual messages such as refills, retransmit labs, and responding to

• Handle prior authorizations

• Help to attach documents from email/uploads

• Email patients lab slips as needed

• Appointment setting, screening calls, managing calendars, and helping to answer inquiries.

Requirements:

• Detail-oriented and a high level of accuracy in work product

• Excellent English language skills (written and speaking)

• Good time management and task management skills

• Noticeable organizational and prioritization skills

• Ability to work independently and meticulously

• Proficiency in MS Office Google Suite

• Able to demonstrate Initiative

• Solid analytical and problem solving skills

• Excellent English communication skills

• Previous experience in some areas of the medical field such as nursing, pharmaceutical, medical encoding, scribe, transcription, etc.
• A minimum of 1-2 years in a BPO setting or equivalent as a nurse or in the medical field
• Prior experience as a Customer Service Representative is helpful

COmpany Benefits:

• SSS, Philhealth, Pag-Ibig

• 13th Month Pay

• HMO and Life Insurance (AVEGA)

• Free Shuttle Service

• CO League - Monthly Company Activities

• CO Clubs

• CO Amenities Swimming Pool, Clinic and Kids zone

• CO Stars - Corporate Social Responsibility Involvement Scholarship Programs

• CO Academy - Training and Development Programs

• COolture Coach

• CO Gears

• Cool and Flexible Workplace

• Other Performance and Attendance Based Rewards

• Bereavement Leave

• Paternity Leave

• 7 days SOLO Parent Leave

• Magna Carta Leave

• Company Bank Loan