Job Openings IT Cloud Administrator

About the job IT Cloud Administrator

Position Title: IT Cloud Administrator

Classification: Associate

Salary: 30,000-35,000 a month

Reports To: Accounts Manager, Client

Primary Relationships: Client Team

Date: September 2022

Schedule: US Business Hours

Responsibilities:

  • Design, implement, support Microsoft, Apple, and Linux-related technologies
  • Design, implement, support Remote access solutions like VPN, Remote Desktop Services, VDI
  • Document all technical procedures and maintain accurate ticketing notes
  • Improve customer service, perception,and satisfaction

  • Escalate service or project issues that cannot be completed within agreed service levels
  • Develop in-depth knowledge of the service catalog and how it relates to customers needs
  • Help to document internal process and procedures

  • Remain up to date with current and future technologies via publications, social media, groups conferences, and more
  • Mentor and train other team members on escalation procedures

Requirements:

  • At least 1 year professional IT administration experience in the technology field
  • Demonstrated leadership abilities to effectively to manage many systems across many platforms
  • Ability to quickly learn, analyze, understand and convey complex information
  • Proactive, highly motivated and deadline driven

  • Excellent interpersonal and rapport building skills with ability to quickly engage and build strong relationships
  • Bachelor's degree in Information Technology or equivalent business experience
  • Expert knowledge of telecom, reporting, and Web/Internet technologies
  • Bachelor's degree in Information Technology or equivalent business experience
  • Self starter

  • Proactive in improving systems, procedures and policies