Job Openings Provider Support Representative

About the job Provider Support Representative

Position Title: Provider Support Representative

Classification: Associate

Salary: 30,000 - 35,000 a month

Reports To: Client

Primary Relationships: Client Team

Date: June 2022

Schedule: 12:00 - 9:00 am PHT



Responsibilities:

● First point of contact for our physician network providing on-demand support for a variety of requests, including patient scheduling requests, internal platform support, and general technical/troubleshooting when needed

● Collect and enter physician schedules into the telemedicine scheduling software, ensuring schedules are always current and entered on time

● Interface directly with physicians to provide accurate, appropriate, and immediate responses to all physician requests

● Collaborate with our Customer Service team in troubleshooting any patient requests pertaining to physician consultations

● Review daily reports and communicate with patients to manage appointments (scheduling, moving, and canceling appointments)

● Manage multiple responsibilities while maintaining composure, always keeping the physicians/patients a priority

● Other duties as needed

Requirements:

● 1+ year(s) experience working with physicians and/or patients in a healthcare setting preferred, ideally in a telemedicine environment; in lieu of experience, highly motivated high school graduates or college graduates with applicable majors (e.g. healthcare administration, business, etc.) are also encouraged to apply

● Highly organized with a strong attention to detail

● Technically savvy and able to learn new software applications quickly. Experience using Zendesk or Salesforce is a plus

● Patient-centric AND Physician-centric — you understand our patients and their needs and are able to balance that with the needs and preferences of our physicians to provide as positive experience as possible across both groups

● Ability to communicate professionally with healthcare providers

● Enjoys structure and routine processes in daily work while also being able to identify priorities and switch tasks frequently

● Sound judgement to make appropriate decisions or escalate items outside your scope

● Ability to work in a fast-paced environment with a high degree of autonomy