Medical Administrative Assistant

Position Title: Medical Administrative Assistant

Work Set Up: On-Site

Schedule: 11:00 PM - 8 :00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking a motivated and detail-oriented Medical Administrative Assistant to join our team. This key position will provide administrative support to our office operations while contributing to essential tasks related to caregiver recruitment, employee engagement, and social media management. The ideal candidate will have strong organizational skills, excellent communication abilities, and a passion for supporting the healthcare community.

What You'll Do:

• Answering Phones & Client Support:

  • Respond to incoming calls, answer questions, and provide general information to clients, caregivers, and prospective staff

• Social Media Management:

  • Assist in content creation and post scheduling for "Reaching for the Stars" (a third-party employee engagement platform). Work with our team to ensure the timely and effective posting of content to engage and motivate staff

• Caregiver Sourcing & Screening:

  • Source and identify potential caregivers through various channels. Conduct initial phone screenings to assess qualifications, experience, and interest in available positions

• Credential Management:

  • Manage the credentials of field staff to ensure compliance with company policies and healthcare regulations. Track and update certifications, training records, and other necessary documentation.

• Shift Time Reconciliation:

  • Assist with reviewing and reconciling shift times, ensuring accurate billing and payroll processing for caregivers

• Employee Engagement:

  • Coordinate and manage employee engagement initiatives using the "Reaching for the Stars" platform, including creating and scheduling posts to motivate and recognize staff achievements

• General Office Support:

  • Perform other administrative tasks as needed, such as filing, data entry, and office organization

What We're Looking For:

• High school diploma or equivalent required; Associates degree in a related field preferred

• Previous experience in a medical office or healthcare environment is highly preferred

• Strong organizational skills with the ability to multitask and prioritize effectively

• Excellent verbal and written communication skills

• Experience with social media platforms, specifically scheduling and content creation, is a plus

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.) and other office software

• Ability to maintain confidentiality and adhere to HIPAA regulations

• A proactive, team-oriented attitude with a passion for supporting caregivers and clients

• Familiarity with caregiver credentialing and healthcare compliance procedures

• Experience with online scheduling tools or employee engagement platforms (e.g., "Reaching for the Stars") is a plus

• Ability to thrive in a fast-paced environment with a focus on customer service





Why You'll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup --its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.

Heres whats in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, swimming pool, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work -- it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!