Job Openings Language Trainer

About the job Language Trainer

Position Title: Language Trainer

Salary: 60,000 PHP Monthly

Reports To: VCloud Contact Center Training Manager

Primary Relationships: Client Team

Date: June 2023

Schedule: 9:00 PM - 6:00 AM PH Time


  • Assess language proficiency by evaluating the current language level of CERs through assessments and understanding their specific needs and goals

  • Develop personalized learning plans by creating customized plans tailored to each learner's abilities, goals, and learning style

  • Deliver language instruction through one-on-one or group coaching sessions to teach and practice speaking, listening, reading, writing, and grammar skills in the target language

  • Offer feedback and correction by identifying language errors and providing constructive feedback to help CERs improve their language skills and accuracy during customer calls

  • Monitor progress regularly and track the performance of CERs to ensure continuous improvement

  • Provide resources and materials by recommending and sharing useful references such as videos, audio recordings, articles, and language learning applications to support the CERs' language development

  • Cultivate cultural awareness by helping CERs develop an understanding of the cultural contexts and nuances associated with the English language

  • Motivate and support CERs by encouraging them to overcome challenges and maintain a positive attitude towards their customer calls

  • Create tailored assessments for CERs and share results with the leadership team

  • Keep up with language teaching trends and make regular recommendations on updated methodologies, incorporating new techniques and technologies to enhance instruction and improve the overall customer experience


  • Minimum of 2 years of previous experience as a Language Coach/Specialist in a call center environment

  • College graduate

  • Previous experience handling inbound and outbound US customer service calls in a call center environment and understanding of US demography

  • Excellent verbal and written communication skills and proficiency in English

  • Demonstrated competency using training materials and systems

  • Fluent in the English language, preferably a native speaker (US)

  • Ability to create assessments, presentations (including client-facing), and insights

  • Ability to multitask with good organizational, time management, problem-solving, and decision-making skills

  • Ability to meet or exceed assigned metrics/goals

COmpany Benefits:

  • SSS, Philhealth, Pag-Ibig

  • 13th Month Pay

  • HMO and Life Insurance (AVEGA)

  • Free Shuttle Service

  • CO League - Monthly Company Activities

  • CO Clubs

  • CO Amenities Swimming Pool, Clinic and Kids zone

  • CO Stars - Corporate Social Responsibility Involvement Scholarship Programs

  • CO Academy - Training and Development Programs

  • COolture Coach

  • CO Gears

  • Cool and Flexible Workplace

  • Other Performance and Attendance Based Rewards

  • Bereavement Leave

  • Paternity Leave

  • 7 days SOLO Parent Leave

  • Magna Carta Leave

  • Company Bank Loan