Language Trainer

Angeles City, Central Luzon, Philippines

Job Openings Language Trainer

Position Title: Language Trainer

Salary: 60,000 PHP Monthly

Reports To: VCloud Contact Center Training Manager

Primary Relationships: Client Team

Date: June 2023

Schedule: 9:00 PM - 6:00 AM PH Time

Responsibilities:

Assess language proficiency by evaluating the current language level of CERs through assessments and understanding their specific needs and goals
Develop personalized learning plans by creating customized plans tailored to each learner's abilities, goals, and learning style
Deliver language instruction through one-on-one or group coaching sessions to teach and practice speaking, listening, reading, writing, and grammar skills in the target language
Offer feedback and correction by identifying language errors and providing constructive feedback to help CERs improve their language skills and accuracy during customer calls
Monitor progress regularly and track the performance of CERs to ensure continuous improvement
Provide resources and materials by recommending and sharing useful references such as videos, audio recordings, articles, and language learning applications to support the CERs' language development
Cultivate cultural awareness by helping CERs develop an understanding of the cultural contexts and nuances associated with the English language
Motivate and support CERs by encouraging them to overcome challenges and maintain a positive attitude towards their customer calls
Create tailored assessments for CERs and share results with the leadership team
Keep up with language teaching trends and make regular recommendations on updated methodologies, incorporating new techniques and technologies to enhance instruction and improve the overall customer experience

Qualifications:

Minimum of 2 years of previous experience as a Language Coach/Specialist in a call center environment
College graduate
Previous experience handling inbound and outbound US customer service calls in a call center environment and understanding of US demography
Excellent verbal and written communication skills and proficiency in English
Demonstrated competency using training materials and systems
Fluent in the English language, preferably a native speaker (US)
Ability to create assessments, presentations (including client-facing), and insights
Ability to multitask with good organizational, time management, problem-solving, and decision-making skills
Ability to meet or exceed assigned metrics/goals

COmpany Benefits:

Or refer someone