Job Openings Hosting Technical Support Representative (Urgent Onsite)
About the job Hosting Technical Support Representative (Urgent Onsite)
Position Title: Hosting Technical Support Representative (Urgent Onsite)
Salary Grade: PHP 30,000 - PHP 40,000 a month
Reports To: Client, Account Manager
Primary Relationships: Client Team
Date: November 2022
Schedule: 6:00 AM - 3:00 PM (PHT)
This role will provide prompt and competent customer service while troubleshooting a variety of issues related to websites, ftp, email, databases, etc. Monitor and upkeep server performance and assist customers with account setup and maintenance.
- Bachelor's Degree holder or equivalent experience in the BPO Industry
- At least 1 year experience in the web hosting industry using cPanel/WHM.
- Understanding of the different types of web hosting (shared, reseller, dedicated and VPS).
- Experience with support tools such as WHMCS, Livechatinc, Hostbillapp (preferred but not required).
- Knowledge of tools such as WordPress, Joomla & Drupal (preferred but not required)
- Experience fixing issues such as email problems, DNS, FTP.