Job Openings CSR/TSR (Swiss German Speaker)

About the job CSR/TSR (Swiss German Speaker)

Position Title: CSR/TSR (Swiss German Speaker)

Salary: 160,000-180,000 PHP a month

Reports To: Partner, Partner Advisor

Primary Relationships: Partner Team

Date: February 2024

Schedule: 5:00 AM - 2:00 PM PHT



Responsibilities:


  • Provide exceptional customer service by addressing inquiries and troubleshooting issues related to websites, email, databases, and other technical aspects

  • Monitor and maintain server performance to ensure optimal functioning and uptime for clients

  • Assist customers with account setup, configuration, and maintenance, ensuring smooth onboarding and ongoing support

  • Collaborate with team members to resolve complex technical issues efficiently and effectively



Qualifications:


  • Fluent in German, with excellent verbal and written communication skills

  • Bachelor's degree or equivalent experience in the BPO (Business Process Outsourcing) industry

  • Minimum of 1 year experience in web hosting using cPanel/WHM, with a strong understanding of different hosting environments (shared, reseller, dedicated, and VPS)

  • Familiarity with support tools such as WHMCS, Livechatinc, and Hostbillapp (preferred but not required)

  • Knowledge of content management systems (CMS) such as WordPress, Joomla, and Drupal is advantageous

  • Proven experience in resolving issues related to email, DNS, FTP, and other hosting protocols

  • Possess a positive attitude, strong interpersonal skills, and the ability to work effectively in a team environment

  • Demonstrated problem-solving skills and a commitment to delivering exceptional customer service

  • Ability to adapt to a fast-paced work environment and manage multiple tasks efficiently



COmpany Benefits:


  • SSS, Philhealth, Pag-Ibig

  • 13th Month Pay

  • HMO and Life Insurance (AVEGA)

  • Free Shuttle Service

  • CO League - Monthly Company Activities

  • CO Clubs

  • CO Amenities Swimming Pool, Clinic and Kids zone

  • CO Stars - Corporate Social Responsibility Involvement Scholarship Programs

  • CO Academy - Training and Development Programs

  • COolture Coach

  • CO Gears

  • Cool and Flexible Workplace

  • Other Performance and Attendance Based Rewards

  • Bereavement Leave

  • Paternity Leave

  • 7 days SOLO Parent Leave

  • Magna Carta Leave

  • Company Bank Loan



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