IT System Administrator

Angeles City, Central Luzon, Philippines

Job Openings IT System Administrator

Position Title: IT System Administrator

Reports To: Partner, Partner Advisor

Primary Relationships: Partner Staff

Date: March 2023

Schedule: 8:00 PM - 5:00 AM PHT

Responsibilities:

Lead discussions around application configuration options, issues, break fixes and
proposed resolutions.

Participate in discussions to articulate and/or understand business problems and
workable solutions.

Create and contribute to a safe working and sharing environment that encourages team
member participation.

Ability to listen, learn and integrate multiple perspectives into solutions.
Ability to triage tickets; work with business to understand the issue, the business impact
and derive a priority as well as an escalation path for resolution.

Work through the backlog of system tickets in priority order to meet targeted SLAs to
business.

Possesses and/or develops techno-functional knowledge and expertise of assigned
business systems.

Synthesize business problems with technological opportunities for solutioning.
Work as a team member in an agile process to configure or develop objects in assigned
systems.

Refine stories with scrum and Kanban teams to ensure understanding of value to be
delivered.

Develop testing plan to ensure configuration meets business expectations without
breaking pre-existing functionality.

Review completed work with the product and business, train users, obtain feedback for future enhancement.
Manage vendor engagements as needed to resolve obtain contracted assistance and
ensure Clients needs are met.

Keep up with current trends and enhancements in the systems assigned that may add
value to Client

Look for and propose opportunities for Client where assigned system may be used in
novel ways to competitively differentiate or accelerate Clients growth, market share and/or margins.

Qualifications:

Level 1 0 to 2 years of experience in at least one core system
Level 2 3 to 5 years of experience in at least two core systems
Share knowledge of assigned systems with IT team
Explain to IT team members options available to solve business problems
Level 3 - 5 + years of experience in at least 3 core systems
Drive backlog development of system enhancements to further ATC efficiency
Coach and cross train other IT team members on administration of assigned systems
Complete technical enhancements with coaching or vendor assistance
Level 4 - 10+ years of experience in 3 or more core technologies
Provide functional expertise to product team, implement and drive change in assigned
systems
Drive and complete technical enhancements in assigned system

COmpany Benefits:

Or refer someone