Job Openings Customer Service Representative

About the job Customer Service Representative

Position Title: Customer Service Representative

Classification: Associate

Salary: 25,000 - 30,000 a month

Reports To: Client

Primary Relationships: Client Team

Date: June 2022

Schedule: USA Business Hours


Background:

As a Customer Service Representative you will handle inquiries by answering product and/or service questions by phone and email. You may also prepare correspondences, help process or resolve orders, and fulfill customer related needs in order to ensure quality satisfaction. The ability to effectively communicate via phone and email is of the utmost importance. Your focus to complete your tasks accurately and deliver high quality customer service in a timely manner is a primary function of your job. You will work under the supervision of an Operations Manager. Your overall goal is to ensure excellent customer service standards and maintain high customer satisfaction rates.

Responsibilities

  • Handle high volume of calls

  • Provide a high level of service

  • Ensure quality satisfaction

  • Display polite and professional communication via phone, text, and email
  • Manage product / service inquiries by clarifying customer’s requests

  • Recommend potential products, service, or solutions to problems

  • Maintain detailed records of customer interactions and activities

Requirements:

  • Bachelor Degree holder in any field

  • Mastery of spoken English with prior accent softening training or native English speaking is a must
  • A minimum of 2 years as a Customer Service Representative

  • Having a medical background is a PLUS

  • Good time management and task management skills

  • Proficiency in MS Office and Google Suite

  • Solid analytical and problem solving skills

  • Proficient computer and technical skills

  • Able to demonstrate initiative

  • High attention to detail