Job Openings Team Lead

About the job Team Lead

Position Title: Team Lead

Classification: Associate

Salary: 25,000-35,000 a month

Reports to: Client, Account Manager

Primary Relationship: Client Team

Date: July 2022

Schedule: UK Business Hours

Responsibilities:

  • Oversee day-to-day activities of all team members. This includes the Order Raisers/Admin,

  • Artworkers, Graphic Designers for Marketing, Purchasing/Buying Staff

  • Monitor team attendance and notifies CO accordingly for any attendance issues; sends

  • monthly attendance report to clients for PAB reference

  • Conduct performance evaluation per clients guidelines

  • Manage inboxes that you have access with whenever possible (Orders, Sales, Personal clients email)

  • Support both the clients and the team members with any queries/concerns to help them succeed with their roles

  • Lead in creating a positive workplace and promote great work ethics

  • Coach and provide feedback to team members whenever it is due

  • Report any systems/equipment issue occurrence to both UK and PH IT Department

  • Interview applicants as needed by the clients for specific job roles

  • Train and monitor the new hires progress

  • Display polite and professional communication via phone, email, and/or chat

  • Manage support inquiries by clarifying customers requests

  • Recommend potential solutions to problems

  • Read from scripts and adopt your own tone to enhance the customer experience

  • Communicate clearly and effectively with end users to resolve issues and ensure customer satisfaction

  • Maintain detailed records of customer interactions and activities

Requirements:

  • Bachelor Degree holder in any field

  • A minimum of 2+ years as a Customer Service Representative

  • Prior experience of 2+ years as a Team Leader, Supervisor, or Manager

  • Excellent English language skills (written and verbal)

  • Good time management and task management skills

  • Proficiency in MS Office and Google Suite

  • Solid analytical and problem solving skills

  • Proficient computer and technical skills

  • Able to demonstrate initiative

  • Attention to detail