Job Openings Culture Coach

About the job Culture Coach

Position Title: Culture Coach

Salary: 20,000 - 25,000 Php monthly

Reports To: Operations Manager

Primary Relationships: Client Staff and Internal/External Team

Date: March 2023

Schedule: 10PM to 7AM PHT

Background:

A COolture Coach stimulates and inspires their team by providing an environment that fosters constructive communication, supports team bonding, and exhibits flexibility. They manage, monitor, and oversee all Client Staff to achieve goals that contribute to the growth of the business. Promptly updates client staff on corporate objectives and strategies. Encourages client staff and evaluates performance on a regular basis. Communicate concerns and policies among management and team members. COolture Coaches will act as the officer who supplements the information provided by departments of CO-Administrative, especially the People Management.

Responsibilities:

  • Conducts discussions about performance review and salary review with client staff on a scheduled basis using the communications log.

  • Assess the professional strengths and weaknesses of client staff.

  • Facilitates client staff orientation for new hires on the first day of work.
  • Assist client staff with any work-related and compliance-related concerns.
  • Ensures that client staff of the customer follow their standard operating procedures in order to meet performance targets.

  • Organize town hall meetings with all client staff every quarter.

  • Assisting client staff to discover and overcome their personal barriers and set goals.
  • Discover what motivates client staff and assist them in utilizing that motivation in the workplace.
  • Attending huddles, touch base, and meeting with client staff - one on one sessions and team meetings.

  • Maintaining accurate records of the clients staffs progress.

  • Liaising with cross-functional departments with processes that involve collaboration.
  • Requesting and serving disciplinary actions to the client staff. This includes Notice to Explain and Notice of Decision.
  • Liaising communications with regards to the attendance of the employee directly with the client and collaborating with Client Advisors.
  • Assessment of the flight risk status of the client staff and inform the client advisors to create action plans.

Requirements:

  • Bachelor Degree holder in any field

  • Excellent English language skills (written and verbal)

  • Good time management and task management skills

  • Proficiency in MS Office and Google Suite

  • Solid analytical and problem-solving skills

  • Proficient computer and technical skills

  • Able to demonstrate initiative

  • Attention to detail

  • Excellent decision-making skills

  • Permanent night shift (US Hours)

  • Flexibility to support 24x5 operations

  • Strong people skills

COmpany Benefits:

  • SSS, Philhealth, Pag-Ibig

  • 13th Month Pay

  • HMO and Life Insurance (AVEGA)

  • Free Shuttle Service

  • CO League - Monthly Company Activities

  • CO Clubs

  • CO Amenities Swimming Pool, Clinic and Kids zone

  • CO Stars - Corporate Social Responsibility Involvement Scholarship Programs

  • CO Academy - Training and Development Programs

  • COolture Coach

  • CO Gears

  • Cool and Flexible Workplace

  • Other Performance and Attendance Based Rewards

  • Bereavement Leave

  • Paternity Leave

  • 7 days SOLO Parent Leave

  • Magna Carta Leave

  • Company Bank Loan


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