Job Openings Customer Service Representative (Healthcare Account)

About the job Customer Service Representative (Healthcare Account)

Position:  Customer Service Representative (Healthcare Account)

Reports To: Partner, Partner Advisor

Primary Relationships: Partner Team

Date: July 2024

Schedule: 9:00 PM - 6:00 AM PHT


Position Overview:

We are seeking a dedicated and compassionate Telemedicine Patient Coordinator to join our team. As a Telemedicine Patient Coordinator, you will play a vital role in providing exceptional support to patients utilizing our telemedicine services. Your primary focus will be on delivering empathetic customer service, actively listening to patient needs, and providing timely and effective problem-solving. Through proactive communication and advocacy for the patient, you will contribute to building lasting relationships and driving continuous improvement within our organization.


Responsibilities:

  • Manage and respond to customer service requests and ensure the resolution of consumer issues

  • Handle contacts through various contact channels like Phone, Email, SMS messaging, etc, using our CRM platforms

  • Lead and execute the onboarding process to nurture new patients

  • Provide detailed information and insight into Hone products and services

  • Help create and improve processes to streamline customer success functions

  • Champion existing customers to ensure customer satisfaction

  • Should be flexible to work off hours and on weekend/holidays as needed


Qualifications:

  • Bachelor's Degree preferred

  • 2-4+ years of customer service experience in a remote or in-person contact center environment, handling a high volume of contacts

  • Experience with customer service tools like Zendesk and Salesforce

  • Excellent interpersonal, client service, and communication skills (both verbal and written)

  • Comfortable with technology and troubleshooting

  • Must be able to handle ambiguity with ease

  • A self-starter that likes to be part of innovative, mission-driven environments

  • Intellectually curious and always striving to improve customer outcomes

  • Background in health care customer service is preferred, and background or personal experience with hormone optimization is a huge plus!