Job Openings Settlement Negotiator

About the job Settlement Negotiator

Position Title: Settlement Negotiator

Salary: 30,000 - 40,000 PHP monthly

Reports To: Client, Client Advisor

Primary Relationship: Client Team

Date: May 2023

Schedule: 12:00 AM to 9:00 AM PHT


  • Initiate calls to banks, credit card companies, and collection agencies to negotiate debt settlements on behalf of our clients
  • Maintain detailed call records and provide regular updates to clients regarding the progress of their negotiations through email and text communications
  • Utilize our proprietary CRM software to present settlement offers received to clients in a clear and organized manner
  • Address client inquiries and ensure their understanding of the terms and conditions of the settlement offers presented
  • Research and gather information about creditors' settlement policies to enhance the efficiency of future negotiations


  • Minimum 1-2 years of experience working in an office environment.

  • Proficiency in handling high-volume phone-based tasks, spending approximately 6-7 hours on the phone daily
  • Possess charm, persuasiveness, and persistence to negotiate the most favorable settlement offers for our clients.
  • Effective and clear communication skills, both verbally and in written form, via phone, text, and email.
  • Display creative problem-solving abilities and resilience in the face of rejection or setbacks.
  • Willingness to seek assistance when necessary and collaborate with colleagues.
  • Comfortable with technology and open to learning new software systems that enhance negotiation capabilities.
  • Demonstrated intelligence, resourcefulness, and drive in previous roles.

  • Unquestionable integrity and commitment to ethical practices.

COmpany Benefits:

  • SSS, Philhealth, Pag-Ibig

  • 13th Month Pay

  • HMO and Life Insurance (AVEGA)

  • Free Shuttle Service

  • CO League - Monthly Company Activities

  • CO Clubs

  • CO Amenities Swimming Pool, Clinic and Kids zone

  • CO Stars - Corporate Social Responsibility Involvement Scholarship Programs
  • CO Academy - Training and Development Programs

  • COolture Coach

  • CO Gears

  • Cool and Flexible Workplace

  • Other Performance and Attendance Based Rewards

  • Bereavement Leave

  • Paternity Leave

  • 7 days SOLO Parent Leave

  • Magna Carta Leave

  • Company Bank Loan