Job Openings IT System Administrator

About the job IT System Administrator

Position Title: IT System Administrator

Salary: 35,000-50,000 Peso/a month

Reports To: Client, Account Manager

Primary Relationships: Client Team

Date: February 2023

Schedule: 9PM-6AM PHT

Background:

Manage the administration of Clients software applications. Manage users and access. Triage help desk tickets. Troubleshoot business team issues with applications and application outputs (reports, APIs, GUI). Work with the rest of the IT organization to escalate and manage the delivery of ticket resolution. Work with the IT product team to enhance, test and maintain systems.

Collaboration:

  • Lead discussions around application configuration options, issues, break fixes and proposed resolutions.
  • Participate in discussions to articulate and/or understand business problems and workable solutions.
  • Create and contribute to a safe working and sharing environment that encourages team member participation.

Functional Analysis and Expertise:

  • Ability to listen, learn and integrate multiple perspectives into solutions.

  • Ability to triage tickets; work with business to understand the issue, the business impact and derive a priority as well as escalation path for resolution.
  • Work through the backlog of system tickets in priority order to meet targeted SLAs to business.
  • Possesses and/or develops techno-functional knowledge and expertise of assigned business systems.
  • Synthesize business problems with technological opportunities for solutioning.

Agile Development:

  • Work as a team member in an agile process to configure or develop objects in assigned systems
  • Refine stories with scrum and Kanban teams to ensure understanding of value to be delivered.
  • Develop testing plan to ensure configuration meets business expectations without breaking pre-existing functionality.
  • Review completed work with the product and business, train users, obtain feedback for future enhancement.

Vendor Management:

  • Manage vendor engagements as needed to resolve obtain contracted assistance and ensure Clients needs are met.

Data & Technology:

  • Keep up with current trends and enhancements in the systems assigned that may add value to Client
  • Look for and propose opportunities for Client where assigned system may be used in novel ways to competitively differentiate or accelerate Clients growth, market share and/or margins


Requirements:

  • Level Differentiations :

  • Level 1 0 to 2 years of experience in at least one core system

  • Level 2 3 to 5 years of experience in at least two core systems

  • Share knowledge of assigned systems with IT team

  • Explain to IT team members options available to solve business problems

  • Level 3 - 5 + years of experience in at least 3 core systems

  • Drive backlog development of system enhancements to further ATC 

    efficiency
  • Coach and cross train other IT team members on administration of assigned systems

  • Complete technical enhancements with coaching or vendor assistance

  • Level 4 - 10+ years of experience in 3 or more core technologies

  • Provide functional expertise to product team, implement and drive change in assigned systems

  • Drive and complete technical enhancements in assigned system


Core Technologies:

  • Microsoft Office 365, Active Directory, Windows Operating Systems, and Azure
  • Manufacturing / WHMS / Forecast / Planning ERP (Oracle Fusion and/or legacy Friedman)

  • Finance System / Procurement (Oracle Fusion)

  • RPA (UI Path)

  • Cloud data warehousing and analytics (Azure / Synapse)

  • CRM (SalseForce.com)

  • Service Desk (SalesForce.com)

  • PLM (Centric)

  • HRMS (UltiPro or Oracle preferred)

  • DTC - eComm (Google Analytics, Amazon, Shopify, etc.)

  • CLM (DocuSign preferred)

  • Reporting (PowerBI and/or legacy Cognos)


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