Job Openings Technical Support Representative (GoHighLevel)

About the job Technical Support Representative (GoHighLevel)

Position Title: Technical Support Representative (GoHighLevel)

Salary: 35,000 - 45,000 PHP a month

Reports To: Partner, Partner Advisor

Primary Relationships: Partner Team

Date: March 2024
Schedule: 10:00 PM - 7:00 AM PHT


  • Customer Support: Provide exceptional customer support by promptly addressing support tickets regarding resolving billing issues, login resets and platform access, processing refunds, and other support issues as they occur.

  • Customer Support Documentation: Create Macros for fast replies along with a database of FAQs that a customer may refer to that will allow them to resolve their issue on their own.

  • Client Calls: Conduct zoom calls with clients to offer personalized assistance and guidance when necessary.

  • Community Management: Manage the community by answering questions, adding/removing customers, and directing people to relevant courses and lessons.

  • Automation Assistance: Assist customers in setting up and optimizing their automations within the Go High Level platform.

  • Agency Configurations: Configure Agency Level settings, including Navigation Menus, and other business settings.

  • Video Tutorials: Create quick loom videos to provide visual support and explanations to customers.

  • Platform Issue Resolution: Collaborate with the High Level Support team to resolve platform issues and ensure smooth operation.

  • Consultative Solutions: Offer consultative support by not only troubleshooting issues but also providing tailored solutions based on individual customer needs.

  • Internal Campaign Management: Set up and manage marketing funnels, automation, and campaigns within GoHighLevel for the company's internal use to optimize performance and demonstrate platform capabilities.

  • Conversational AI Support: Utilize knowledge of Conversational AI to help customers configure and run their bots effectively (prior experience with Conversational AI is a significant advantage).

  • Ad Troubleshooting: Troubleshoot and assist customers with running ads on Facebook using Plai Ads (familiarity with Plai is beneficial but not required).

  • Process Documentation: Document your role and processes thoroughly as they expand and evolve to maintain accurate records and facilitate knowledge sharing.


  • GoHighLevel is a must

  • Excellent English communication skills both verbal and written

  • A desire to learn, grow and experiment

  • Excellent written and verbal communication skills

  • Excellent organizational and project management skills

  • Excellent attention to detail

  • An open mind and desire to bring your authentic self to work every day

  • An understanding of product and product management

  • Ability to work US business hours

COmpany Benefits:

  • SSS, Philhealth, Pag-Ibig

  • 13th Month Pay

  • HMO and Life Insurance (AVEGA)

  • Free Shuttle Service

  • CO League - Monthly Company Activities

  • CO Clubs

  • CO Amenities Swimming Pool, Clinic and Kids zone

  • CO Stars - Corporate Social Responsibility Involvement Scholarship Programs

  • CO Academy - Training and Development Programs

  • COolture Coach

  • CO Gears

  • Cool and Flexible Workplace

  • Other Performance and Attendance Based Rewards

  • Bereavement Leave

  • Paternity Leave

  • 7 days SOLO Parent Leave

  • Magna Carta Leave

  • Company Bank Loan