Technical Support Representative (GoHighLevel)

Position Title: Technical Support Representative (GoHighLevel)

Salary: 35,000 - 45,000 PHP a month

Reports To: Partner, Partner Advisor

Primary Relationships: Partner Team

Date: March 2024
Schedule: 10:00 PM - 7:00 AM PHT

Responsibilities:

• Customer Support: Provide exceptional customer support by promptly addressing support tickets regarding resolving billing issues, login resets and platform access, processing refunds, and other support issues as they occur.

• Customer Support Documentation: Create Macros for fast replies along with a database of FAQs that a customer may refer to that will allow them to resolve their issue on their own.

• Client Calls: Conduct zoom calls with clients to offer personalized assistance and guidance when necessary.

• Community Management: Manage the community by answering questions, adding/removing customers, and directing people to relevant courses and lessons.

• Automation Assistance: Assist customers in setting up and optimizing their automations within the Go High Level platform.

• Agency Configurations: Configure Agency Level settings, including Navigation Menus, and other business settings.

• Video Tutorials: Create quick loom videos to provide visual support and explanations to customers.

• Platform Issue Resolution: Collaborate with the High Level Support team to resolve platform issues and ensure smooth operation.

• Consultative Solutions: Offer consultative support by not only troubleshooting issues but also providing tailored solutions based on individual customer needs.

• Internal Campaign Management: Set up and manage marketing funnels, automation, and campaigns within GoHighLevel for the company's internal use to optimize performance and demonstrate platform capabilities.

• Conversational AI Support: Utilize knowledge of Conversational AI to help customers configure and run their bots effectively (prior experience with Conversational AI is a significant advantage).

• Ad Troubleshooting: Troubleshoot and assist customers with running ads on Facebook using Plai Ads (familiarity with Plai is beneficial but not required).

• Process Documentation: Document your role and processes thoroughly as they expand and evolve to maintain accurate records and facilitate knowledge sharing.

Qualifications:

• GoHighLevel is a must

• Excellent English communication skills both verbal and written

• A desire to learn, grow and experiment

• Excellent written and verbal communication skills

• Excellent organizational and project management skills

• Excellent attention to detail

• An open mind and desire to bring your authentic self to work every day

• An understanding of product and product management

• Ability to work US business hours

COmpany Benefits:

• SSS, Philhealth, Pag-Ibig

• 13th Month Pay

• HMO and Life Insurance (AVEGA)

• Free Shuttle Service

• CO League - Monthly Company Activities

• CO Clubs

• CO Amenities Swimming Pool, Clinic and Kids zone

• CO Stars - Corporate Social Responsibility Involvement Scholarship Programs

• CO Academy - Training and Development Programs

• COolture Coach

• CO Gears

• Cool and Flexible Workplace

• Other Performance and Attendance Based Rewards

• Bereavement Leave

• Paternity Leave

• 7 days SOLO Parent Leave

• Magna Carta Leave

• Company Bank Loan