Medical Virtual Assistant

Angeles City, Central Luzon, Philippines

Job Openings Medical Virtual Assistant

Position Title: Medical Virtual Assistant

Salary: 30,000 - 45,000 PHP monthly

Reports To: Partner, Partner Advisor

Primary Relationships: Partner Staff

Date: April 2024

Schedule: 9:00 PM - 6:00 AM PHT

Responsibilities:

Help schedule our field staff with their clients youll become an expert on how to schedule in ABS
Answer phones and greet people in a friendly and helpful manner, direct them as needed
Call/text our field staff to confirm, or revise, clock in and clock out times help train them on our technology to clock in and out of their shifts
Participate in our office rotation of answering phones after hours (there is extra pay for this)
Grade quizzes that our field staff is required to take each year, and communicate results to our Branch Manager
Upload documents to our ABS system or our Workbright HR system as needed
Conduct a basic screening of applicants interested in our home health aide and nursing positions, pass on information to Recruiter
Other general administrative duties to assist the office staff
Initially, this role will be Monday through Friday 9am-5pm ET but will eventually switch to Thursday through Monday 9am-5pm

Qualifications:

Have a very strong command of English and be able to connect with people over the phone and have a conversation
Have a sense of urgency and be able to multitask
Be able to think critically and problem solve
Have a desire to be part of team and communicate frequently with your coworkers to provide status or ask for help
Be very comfortable with technology: We use Vonage for phones, Emitrr for texting, Teams for in-office messaging/cloud storage and MS Office applications for everyday work
You have some knowledge of home care or what nurses and home health aides to
The ability to influence people during a phone conversation. For example, being comfortable telling a home health aide that a last minute cancellation is not acceptable and we expect them to go to work or face disciplinary action. Another example is to tell a home health aide who calls last minute to say they cant go to work that they are letting down their client and putting the company in a difficult situation, and they need to reconsider and go to work.

COmpany Benefits:

Or refer someone