Spanish Bilingual Medical Assistant

Position Title: Spanish Bilingual Medical Assistant

Salary: 30,000 PHP a month

Reports To: Client Advisor, Client

Primary Relationships: Client Team

Date: August 2023

Schedule:

Responsibilities:

• Bilingual Communication: Serve as a bridge between Spanish-speaking patients and healthcare professionals by facilitating clear and accurate communication via phone, email, and virtual platforms.

• Appointment Scheduling: Coordinate and manage patient appointments, consultations, and follow-ups, optimizing the scheduling process to minimize wait times and maximize patient convenience.

• Medical Records Management: Maintain meticulous and confidential electronic medical records, updating patient information, treatment plans, and test results accurately.

• Patient Education: Provide clear and culturally sensitive instructions to patients regarding medication, treatment plans, and pre/post-operative care, ensuring they have a comprehensive understanding of their healthcare journey.

• Translation Services: Accurately translate medical documents, prescriptions, and other relevant materials from English to Spanish and vice versa, ensuring accuracy and consistency.

• Administrative Support: Assist with administrative tasks such as billing, insurance verification, and documentation, ensuring compliance with regulatory standards and best practices.

• Telehealth Assistance: Facilitate virtual telehealth appointments, ensuring patients are comfortable with the technology and assisting healthcare professionals as needed.

• Emergency Response: Respond promptly and effectively to urgent situations, liaising between patients and medical staff to ensure immediate attention and care.

Qualifications:

• Fluency in both Spanish and English, with exceptional written and verbal communication skills in both languages.

• Previous experience in a healthcare setting, medical office, or related field preferred.

• Strong organizational skills and attention to detail.

• Proficiency in using electronic medical record systems and administrative software.

• Sensitivity to cultural differences and the ability to communicate with diverse patient populations.

• Excellent interpersonal skills and a compassionate demeanor.

• Knowledge of medical terminology and procedures is a plus.

COmpany Benefits:

• SSS, Philhealth, Pag-Ibig
• 13th Month Pay
• HMO and Life Insurance (AVEGA)
• Free Shuttle Service
• CO League - Monthly Company Activities
• CO Clubs
• CO Amenities Swimming Pool, Clinic and Kids zone
• CO Stars - Corporate Social Responsibility Involvement Scholarship Programs
• CO Academy - Training and Development Programs
• COolture Coach
• CO Gears
• Cool and Flexible Workplace
• Other Performance and Attendance Based Rewards
• Bereavement Leave
• Paternity Leave
• 7 days SOLO Parent Leave
• Magna Carta Leave
• Company Bank Loan