About the job Executive Assistant
Position Title: Executive Assistant
Work Set Up: On-site
Schedule: 8:00 PM to 5:00 AM PH Time
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga
Quick Rundown:
We are seeking a highly capable and detail-oriented Executive Assistant to support daily business operations for a dynamic and growing company. This role is ideal for someone with experience as a high-level Virtual Assistant or Executive Assistant who has also contributed to operational strategy, process improvement, and team management. You’ll be working closely with executive leadership, supporting core functions across operations, customer service, and team coordination.
What You’ll Do:
Serve as a primary point of contact for client and caregiver inquiries
Schedule caregivers for patient visits and adjust assignments as needed
Communicate with caregivers, clients, and office staff to confirm availability, resolve issues, and ensure care continuity
Update schedules in real-time using the agency’s scheduling software
Follow up on client satisfaction and service delivery concerns
Provide administrative support to the operations team, including data entry, file management, and documentation
Assist with timesheet tracking, attendance monitoring, and shift updates
Ensure compliance with client care plans and scheduling protocols
Manage sensitive information with confidentiality and discretion
Support recruitment and onboarding efforts as needed (e.g., checking references, scheduling interviews)
What We’re Looking For:
2-3 years of proven experience as a high-level Virtual Assistant, Executive Assistant, or Operations Assistant, with direct support to executives or business owners
Strong process management and improvement skills
Tech-savvy, with the ability to learn and manage multiple platforms (e.g., CRMs, task managers, HRIS, scheduling tools)
Excellent communication skills (both written and verbal), strong attention to detail, and exceptional organizational abilities
Experience in customer service or client care roles
Comfortable working independently in a fast-paced, remote environment
Experience coordinating across multiple departments or stakeholders
Preferred experience in the medical or home healthcare industry, including caregiver or patient scheduling
Background in HR or recruitment (sourcing, interviewing, onboarding), sales support, or CRM management
Familiarity with tools such as Google Workspace, Slack, ClickUp/Asana, HubSpot, RingCentral, and Zoom
Why You’ll Love Joining the CO Fam!
At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.
Here’s what’s in store for you:
Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.
Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.
Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.
Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!
At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!