Order Entry Specialist

Position Title: Order Entry Specialist

Work Set Up: On-Site

Schedule: 9:00 PM to 6:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking a proactive and detail-oriented Order Entry Specialist to support our clients and internal production team. This role plays a critical part in managing order details, coordinating artwork-related requests, and ensuring smooth communication between clients and the Artworker/Digitizer.

The ideal candidate thrives in a fast-paced environment, is highly organized, and can confidently handle client interactions while managing internal coordination with accuracy and efficiency

What Youll Do:

• Client Communication

  • Serve as the primary point of contact for clients regarding order entry and artwork requests

  • Receive and clarify order specifications, timelines, branding requirements, and product details

  • Provide timely updates on artwork proofs, production status, and delivery schedules
  • Communicate any revisions, feedback, or additional requirements from the client to the Artworker

• Order Entry & Task Management

  • Accurately enter new orders and artwork jobs into the system

  • Review and validate all job details to ensure completeness before submission to the Artworker

  • Track order status and manage timelines to meet delivery deadlines

  • Coordinate approvals and ensure all documentation is updated and archived properly

• Internal Collaboration

  • Work closely with the Artworker/Digitizer to relay artwork specs, revisions, and client expectations

  • Follow up on design progress and proof readiness

  • Ensure clear and prompt communication between internal and external stakeholders

  • Assist in prioritizing tasks based on order urgency and client deadlines

What Were Looking For:

• 1-3 years of experience in customer service, order entry, or account coordination

• Familiarity with the promotional products or apparel industry is preferred

• Strong understanding of product customization workflows (artwork, embroidery, etc.)

• Excellent written and verbal communication skills

• High attention to detail and accuracy in data entry

• Experience using order management or CRM systems is a plus

Why Youll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup - its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.

Heres whats in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!