Call-Out Coordinator

Position Title: Call-Out Coordinator

Work Set Up: Onsite

Schedule: 4:00 PM - 1:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown:

The Plumbing & Electrical Maintenance & Call-Out Coordinator is responsible for managing all incoming plumbing-related service requests, scheduling engineers, and ensuring smooth communication between clients, contractors, and internal teams. This role requires strong organisational skills, excellent communication, and the ability to prioritise urgent issues effectively.

What Youll Do:

Call Management & Scheduling

• Receive, log, and update plumbing and electrical call-outs from clients, tenants, and internal teams.

• Assess the urgency of each request.

• Provide updates to engineers on job changes, emergency call-outs, and access details.

Customer & Contractor Communication

• Act as the first point of contact for all plumbing and electrical call-out queries.

• Keep clients informed regarding job statuses, appointment times, and any delays.

• Liaise with the engineer to update them on jobs and document reports.

Administration & Record Keeping

• Maintain accurate records of all work orders, call-outs, and completed jobs in the companys management system.

• Ensure all compliance documents are up to date.

Operational Support

• Assist the maintenance team with general administrative tasks.

• Support continuous improvement efforts to streamline call-out processes.

What We're Looking For:

• Strong organisational and multitasking skills in a fast-paced environment.

• Excellent verbal and written communication.

• Experience in property maintenance, facilities management, or a similar coordination role (preferred).

• Proficient in Microsoft Office.

• Customer-focused with a calm and professional telephone manner.

• Proactive and able to work independently.

• Strong problem-solving abilities.

• Team player with a positive attitude.

• Reliable, punctual, and detail-oriented.

Why Youll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup - its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.

Heres whats in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!